About the Role We need a ServiceNow Junior Administrator to support daily platform operations This role suits someone with basic ServiceNow knowledge who enjoys troubleshooting and wants to grow into a more technical position You ll work with senior admins and developers to keep the platform stable and organized Key Responsibilities Manage routine admin tasks user accounts roles groups and access Configure basic forms fields lists and simple UI updates in ITSM or HAM SAM Help maintain data quality and clean up outdated records Investigate user issues and escalate when needed Support small enhancements like catalog updates notifications and straightforward workflows Assist with upgrades testing and general maintenance Keep documentation updated Follow platform standards and best practices Skills Qualifications 2-4 years of ServiceNow operations or admin experience Bachelor s degree in IT or related field or equivalent experience Basic understanding of ITSM and CMDB Knowledge of tables forms roles and access controls Willingness to learn and ask questions Strong attention to detail and process discipline Good communication skills with technical and non technical users Helpful experience in IT support or system administration Nice to Have Experience with catalog items notifications or UI policies Basic JavaScript or interest in scripting Familiarity with Flow Designer ServiceNow CSA certification or plans to pursue it Understanding of ITIL basics

📌 Service Now Jr Admin (Pune)
🏢 Johnson Controls
📍 Pune