Service Now SAM

Technical

Role Summary

Skilled ServiceNow Software Asset Management (SAM) Developer to design, configure, and maintain SAM solutions within the ServiceNow platform. This role focuses on software asset lifecycle management, compliance, and optimization to help the organization reduce risk and control costs.

- Configure and customize ServiceNow SAM Pro modules for software asset lifecycle management.

- Develop workflows, business rules, UI policies, and integrations for SAM processes.

- Implement license models, entitlements, and compliance rules for major vendors (Microsoft, Oracle, Adobe, etc.).

- Integrate SAM with CMDB, Discovery, and external tools (SCCM, Intune, Flexera, Snow).

- Automate data imports, reconciliation, and compliance checks using ServiceNow scripting (JavaScript, Glide API).





- Build dashboards and reports for software usage, compliance, and optimization.

- Ensure accurate tracking of software installations, usage, and entitlements.

- Support audits and compliance reporting for software vendors.

- Implement policies for license optimization and cost reduction.

- Monitor SAM processes for accuracy and efficiency.

- Recommend improvements to workflows and integrations.

- Maintain platform performance and troubleshoot issues.

- Create technical documentation, SOPs, and user guides.

- Conduct training sessions for IT and procurement teams..

📌 Service Now SAM (Bengaluru)
🏢 Cognitud Advisory Services
📍 Bengaluru