Job DescriptionWe're Hiring | Manager / Senior Manager – Service Operations (After Sales)

NLocation: Bhiwandi, Maharashtra

NExperience: 6–10 Years

NCTC: Up to ₹18 LPA

NEmployment Type: Full-Time

NLead Service Operations. Drive Customer Success. Deliver Operational Excellence.

NNIDO Machineries Pvt. Ltd. is looking for a dynamic and experienced Manager / Senior Manager – Service Operations (After Sales) to lead our After Sales Operations function. This role is responsible for driving end-to-end service execution, ensuring machine uptime, delivering exceptional customer service, and leading a high-performing field service team.

NIf you have proven experience in After Sales Service Operations, Field Service Management, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), and Service Delivery, we invite you to join our growing team.

NKey Responsibilities

nService Operations

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- Plan and schedulePreventive Maintenance (PM), AMC visits, breakdown services, installations, and retrofit projects.
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- Optimize field engineerdeployment and resource utilization.
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- Ensure timely job completion while meeting SLA and Turnaround Time (TAT) commitments.
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- Monitor machine uptime and drive continuous operational improvements.
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nTeam Leadership

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- Lead, mentor, anddevelop the After Sales Operations team.
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- Plan manpower allocation across multiple customer sites.
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- Drive team performance,productivity, and operational excellence.
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nSpares & Logistics

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- Coordinate with Stores, Purchase, and Commercial teams to ensure timely availability of spares.
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- Monitor spare parts planning and site-level consumption.
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- Support seamless execution of service operations.
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nCustomer Success

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- Act as the primary point of contact for operational escalations.
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- Build strong customer relationships through responsive service delivery.
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- Ensure timely completion of service reports, handover documents, and operational documentation.
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nPerformance Management

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- Monitor Machine Uptime, SLA Compliance, PM/AMC Completion, Job Closure TAT, and Customer Satisfaction.
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- Prepare weekly and monthly MIS reports.
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- Drive ERP compliance and continuous process improvements.
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nWho We're Looking For

NDiploma or B.E. in Mechanical, Electrical, Mechatronics, or a related discipline.

NMBA/PGDM in Operations will be an added advantage.

N6–10 years of experience in:

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- After Sales Service Operations
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- Field Service Management
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- AMC & Preventive Maintenance
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- Service Planning & Scheduling
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- Site Operations
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NStrong leadership, planning, customer management, and problem-solving skills.

NHands-on experience with ERP systems, MIS reporting, and cross-functional coordination.

NPreferred Industry Experience

NCandidates with experience in the following industries will be preferred:

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- Material HandlingEquipment
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- Warehouse Automation
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- Industrial Automation
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- Conveyor Systems
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- Intralogistics
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- Packaging Machinery
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- Industrial Machinery
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- Factory Automation
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- Manufacturing Equipment
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nExperience in organizations involved in designing, manufacturing, integrating, or servicing industrial automation and material handling solutions will be an added advantage.

NWhy Join NIDO?

nLead a key function that directly impacts customer satisfaction and business growth.

NWork with one of India's quick-growing Material Handling & Warehouse Automation companies.

NCollaborate with cross-functional teams in a culture of innovation, ownership, and operational excellence.

NExcellent opportunities for career growth and leadership development.

NWork Location: Bhiwandi, Maharashtra

NCTC: Up to ₹18 LPA (Based on experience and suitability.)

NInterested candidates canshare their updated resume at: [email protected]

NBefore applying, please review the , experience requirements, and CTC budget. Only candidates with relevant After Sales Service Operations experience will be considered.

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