- Solution Development & Customization: Design, configure, and customize ServiceNow solutions with a strategic focus on CRM and MCO workflows to drive real-time visibility and operational efficiency.
- End-to-End Implementation: Lead implementations with seamless integrations across ServiceNow CRM modules, ERP systems, dealer management platforms, and customer portals.
- Product Innovation: Develop reusable components and frameworks to accelerate the delivery of CRM and MCO solutions, enhancing our unique market proposition.
- Platform Optimization & Upgrades: Manage configurations, data migrations, upgrades, and performance enhancements with minimal business disruption.
- Documentation & Enablement: Create clear solution documentation, user guides, and training materials for internal teams and clients to maximise platform adoption and value.
- Support & Troubleshooting: Provide expert-level support for CRM and MCO modules, resolving complex issues and ensuring optimal platform performance.
- Continuous Improvement: Collaborate with architects, product managers, and business stakeholders to evolve solution roadmaps,



embedding innovation and efficiency in every delivery.

Skills

Technical

- Strong expertise in ServiceNow CSM, FSM, and Sales/Order Management.
- Advanced scripting skills with strong REST/SOAP API integration experience.
- Experience designing CRM and MCO workflows for manufacturing and enterprise clients.
- Familiarity with cloud platforms (AWS, Azure) and their integration with ServiceNow.

Soft

- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement skills.
- Ability to lead deliverables independently while fostering collaborative, high-performing teams.
- Effective time management with a focus on business outcomes.

Preferred

- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist (CSM, FSM, Order Management).
- Experience with ServiceNow App Engine, low-code/no-code development.
- Exposure to AI Lab practices, AI model development, or ServiceNow AI integrations is a solid advantage, enabling innovative use cases and intelligent workflows.

📌 Service Now Engineer (Noida)
🏢 ValueCoders
📍 Noida