Role & responsibilities

- Travel to customer sites across India for installation, commissioning and service activities.

- Install and configure fuel-management controllers, RFID readers, sensors and related automation devices.

- Support fuel bowser automation, pump automation and dispenser integration activities.

- Perform wiring, device connections, configuration and basic testing at customer sites.

- Verify communication between hardware devices, controllers, cloud platforms and mobile applications.

- Troubleshoot electrical, electronic, mechanical, networking and connectivity-related issues.

- Identify hardware or software issues and coordinate with the relevant internal team for resolution.

- Conduct preventive maintenance and attend service calls.

- Test the complete system after installation and confirm that all functions are working correctly.

- Train customer operators and site teams on system usage and basic troubleshooting.

- Explain operating procedures, safety precautions and daily workflows to customers.

- Maintain proper installation records, service reports, photographs and customer sign-off documents.

- Provide regular site updates to the project coordinator and management.

- Coordinate with customers for site readiness, installation schedules and pending requirements.

- Handle customer queries professionally and ensure timely issue resolution.





- Support product demonstrations, pilot installations and field trials when required.

- Ensure that company tools, devices and materials are handled safely and responsibly.

Preferred candidate profile

- Diploma in any engineering or technical specialization.

- BE/B.Tech in any specialization.

- BCA graduates may also apply.

- Freshers and candidates with relevant field-service experience can apply.

- Must be willing to travel frequently across India.

- Must be comfortable working at industrial sites, construction sites, mining locations, fuel stations, fleet yards and remote project locations.

- Basic understanding of electrical wiring, electronics, computers or networking is preferred.

- Ability to understand technical products and learn installation procedures.

- Positive problem-solving and troubleshooting skills.

- Good communication and customer-handling skills.

- Hindi communication is mandatory.

- Knowledge of English and additional regional languages will be an advantage.

- Must be responsible, punctual, disciplined and willing to work independently at customer sites.

- Should be comfortable using mobile applications, web dashboards, email, WhatsApp and Microsoft Office.

- Candidates with a valid driving licence will be preferred.

📌 Service Engineer (Bengaluru)
🏢 Retrack Automation
📍 Bengaluru