We are seeking a dedicated and customer-focused Service Desk Analyst to join our team in Bangalore. The ideal candidate will possess strong technical skills, exceptional problem-solving abilities, and a commitment to providing top-notch support to our users.
? Location: Bangalore Urban, India
⏰ Work Mode: Work From Office
? Role: Service Desk Analyst
What You'll Do:
? Provide first-level technical support and troubleshooting for hardware and software issues
? Respond to user inquiries via phone, email, and in-person with professionalism
? Diagnose and resolve technical problems efficiently
? Document incidents and service requests accurately in the ticketing system
? Collaborate with IT teams to escalate complex issues as needed
? Monitor service desk performance metrics and suggest improvements
What We're Looking For:
✅ Proven experience in a service desk or technical support role
✅ Robust understanding of ITIL processes and customer service principles
✅ Excellent communication skills with a focus on user satisfaction
✅ Ability to work well under pressure and manage multiple tasks simultaneously
✅ Familiarity with common operating systems (Windows, MacOS) and applications
Ready to make an impact? ? Apply now and let's grow together!