? We're Hiring: Service Desk Analyst! ?

We are seeking a dedicated and customer-focused Service Desk Analyst to join our team in Bangalore. The ideal candidate will possess strong technical skills, exceptional problem-solving abilities, and a commitment to providing top-notch support to our users.

? Location: Bangalore Urban, India

⏰ Work Mode: Work From Office

? Role: Service Desk Analyst What You'll Do:

? Provide first-level technical support and troubleshooting for hardware and software issues

? Respond to user inquiries via phone, email, and in-person with professionalism

? Diagnose and resolve technical problems efficiently

? Document incidents and service requests accurately in the ticketing system

? Collaborate with IT teams to escalate complex issues as needed





? Monitor service desk performance metrics and suggest improvements

What We're Looking For

✅ Proven experience in a service desk or technical support role

✅ Solid understanding of ITIL processes and customer service principles

✅ Excellent communication skills with a focus on user satisfaction

✅ Ability to work well under pressure and manage multiple tasks simultaneously

✅ Familiarity with common operating systems (Windows, MacOS) and applications Ready to make an impact? ? Apply now and let's grow together!

📌 Service Desk Analyst (Bengaluru)
🏢 Eastvantage
📍 Bengaluru