Job Title – Service Design Lead

Experience – 12 to 15 Yrs

Location – Bangalore, Hyderabad, Gurugram, Chennai

Looking for Service Designers with Telecom domain experience and looking to join within a month

Role Overview The Service Design Specialist plays a key role in shaping and delivering end-to-end digital service experiences . This role focuses on understanding customer needs, designing seamless journeys, and driving continuous improvement across products and services to achieve measurable business and customer outcomes .

You will work at the intersection of research, design, business, and technology , creating cutting-edge, scalable solutions that enhance customer experience and drive digital transformation.

Key Responsibilities

- Lead and deliver service design projects end-to-end , including workshops, ideation sessions, service concepts, blueprints, and service definitions.
- Design and craft complex, digital-first customer experiences that drive business outcomes such as increased digital adoption and channel shift.
- Translate user research insights and data into actionable service design solutions aligned to business goals.
- Apply design research techniques to uncover customer needs, pain points, and opportunities across complex journeys and ecosystems.
- Develop and map end-to-end customer journeys, service blueprints,



and operational processes .
- Stay ahead of emerging trends in digital service design , actively sharing knowledge and best practices across teams.
- Drive continuous improvement initiatives to enhance service design processes, delivery quality, and cross-functional collaboration.
- Mentor and support junior designers , contributing to team capability building and design excellence.

Required Skills & Competencies

- User-Centered Design (UCD)
- Service Design & Service Blueprinting
- Customer Journey Mapping
- Design Strategy & UX Strategy
- Design Research (Qualitative & Quantitative)
- Customer Experience (CX) & Customer Advocacy
- Workshop Facilitation & Stakeholder Management
- Prototyping & Concept Development
- Agile / Scrum Methodologies
- Data-Driven Design & Behavioural Insights
- Requirements Management

Key Behavioural & Leadership Capabilities

- Customer-first mindset with strong focus on delivering value
- Ownership & accountability for outcomes
- Commercial acumen with ability to link design decisions to business impact
- Collaborative leadership across cross-functional teams
- Growth mindset with continuous learning and innovation focus
- Ability to build inclusive, high-performing teams

📌 Service Design Lead (India)
🏢 Bounteous
📍 India