Job DescriptionWe're Hiring: Service Delivery Manager – Cloud Platform

NExperience: 5–7 years | Location: Andheri, Mumbai | Type: Full time

NAbout the Role

nWe're looking for a hands-on Service Delivery Manager who can lead cloud infrastructure delivery across AWS and Azure, manage customer expectations, ensure SLA/KPI compliance, and keep operations running smoothly.

NIf you enjoy solving problems, driving service excellence, and working with smart cloud teams, this could be a great fit.

NWhat You'll Do

nCloud Skills We're Looking For

N

n
- Own end-to-end delivery of cloud and infrastructure managed services.
N
- Ensure SLA, KPI, incident, problem, change, and release management excellence.
N
- Act as the key customercontact for service reviews, escalations, and improvements.
N
- Lead and mentor cloud/infrastructure engineers.
N
- Drive automation, standardization, RCA, and continuous service improvement.
N

nGood working knowledge of AWS and Azure services such as EC2, VPC, IAM, S3, RDS, EKS/ECS, CloudWatch, Azure VMs, VNet, Storage,



Backup, Monitor, Load Balancer, App Services, Azure SQL, Entra ID, and AKS.

NYou'll Be a Great Fit If You Have

N

n
- 5–7 years of experience in IT infrastructure, cloud operations, or managed services.
N
- At least 2 years in a Service Delivery, Technical Lead, or Team Lead role.
N
- Strong ITIL process understanding.
N
- Experience managing AWSand/or Azure production environments.
N
- Excellent communication, customer management, and stakeholder handling skills.
N

nBonus Points

n

N
- AWS Certified SolutionsArchitect – Associate
N
- Microsoft Certified: Azure Administrator Associate (AZ-104)
N

nInterested?

nLet's sit for a coffee with Technical panel discussion and talk cloud, customers, SLAs, and what makes great delivery service click.

NIf this sounds like you, please share your resume on [email protected]

NRegards,

nHR

📌 Service Delivery Manager (Alibag)
🏢 Orient Technologies
📍 Alibag