Role & responsibilities

- Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc) and ensuring all queries & concerns of customers are resolved in a timely manner
- Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs

- Operation- Performing requisite operation activities in branches

Preferred candidate profile Services 1.

Providing

Seamless, Fast, Easy and Transparent services to clients on the Bank 2. Onboarding of current clients through welcome calling 3. Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels 4. Ensuring requests and queries of clients are resolved within defined TAT 5. Reducing complaint instance,



and ensuring resolution of issues within defined TAT 6. Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc to the clients 7. Managing client servicing at the branch lobby and ensuring maximum client satisfaction

Sales 1. Acquisition of new clients to the bank, and family accounts of existing clients 2. Engagement with customers to increase cross selling and reduce attrition of customers 3. Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD

Operations 1. Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) 2. Authorization & audit checks for all operation transactions 3. Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

📌 Service Delivery Manager - Banking Operations (Jaipur)
🏢 IndusInd Bank
📍 Jaipur