Job DescriptionJob Title: Service Delivery Coordinator

NCompany: Axiom Technologies

NLocation: Noida Sector 62 (Onsite – Work from Office)

NEmployment Type: Full-Time

NImmediate Joiner Only

nShift: 6:30 PM - 3:30 AM

NExperience: 2 - 5 years

NAbout Axiom Technologies

NAxiom Technologies is a leading global IT service provider delivering end-to-end IT infrastructure, hardware, and network solutions to large enterprises and multinational organizations worldwide. We support global clients with reliable, scalable, and high-quality IT infrastructure services.

NJob Summary

nWe are looking for an experienced Service Delivery Coordinator to manage and coordinate IT infrastructure-related projects and service operations. The ideal candidate should have robust exposure to IT service management processes, incident management, escalation handling, and global project coordination. This role requires working completely onsite from our Noida Sector 62 office.

NKey Responsibilities

n● Coordinate and manage IT infrastructure projects and service delivery operations.

N● Handle incident management processes, ensuring timely logging, tracking, and resolution as per SLA.

N● Manage and handle client escalations, ensuring quick resolution and effective communication with stakeholders.





N● Ensure timely deployment and delivery of IT resources at client sites as per project requirements.

N● Monitor service performance, SLAs, and KPIs, and ensure adherence to service standards.

N● Act as a central point of contact between internal technical teams, global clients, and stakeholders.

N● Manage service requests, change management, and problem management processes.

N● Maintain proper documentation, reporting, and compliance aligned with the ITIL framework.

N● Coordinate global IT infrastructure support activities and managed services.

N● Work efficiently both independently and collaboratively within cross-functional teams.

NRequired Skills & Qualifications

N● 2–5+ years of experience in IT infrastructure service delivery/coordination.

N● Proven experience handling incident management and escalation processes.

N● Strong understanding ofthe ITIL framework and ITSM processes.

N● Hands-on experience with ServiceNow (Mandatory).

N● Experience managing global IT infrastructure projects or international clients.

N● Knowledge of IT infrastructure support, deployment, and management.

N● Strong communication, coordination, and stakeholder management skills.

N● Ability to manage multiple tasks and work under pressure.

N● Strong organizational and problem-solving abilities.

📌 Service Delivery Coordinator (Faridabad)
🏢 Axiom Technologies
📍 Faridabad