The Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers.

Major responsibilities: Order Processing & Efficiency - Ensure all orders are processed and fulfilled within established timelines.

- Prioritize orders based on urgency, customer status, and delivery deadlines.
- Monitor inventory levels and coordinate with the procurement team for timely replenishment.
- Maintain accurate and up-to-date documentation for all order management processes. Invoice & Documentation Management - Prepare and share Invoices, Proforma Invoices, and maintain invoice files.
- Manage Payment Entry/Ledger updates and support outstanding follow-up activities.
- Update all documentation in Salesforce/SAP including quotations, orders,



and inquiry records.
- Maintain accurate and systematic filing of customer and commercial documents.

Customer

Request & Return Handling - Respond to customer requests and follow up for resolution.

- Manage Return Requests (Spares & Instruments) and coordinate with relevant teams.
- Share dispatch documents and communicate updates to customers in a timely manner. Quotation & Prospect Management - Create Opportunities, prepare Quotations, and ensure accuracy in all commercial documents.
- Track quotation follow-ups, including Proforma Invoice Follow-ups.
- Prepare Sales Orders for AMC & Spares. Dispatch & Docket Management - Coordinate docket details, dispatch documents, and ensure timely sharing with customers.
- Liaise with stores, dispatch, and logistics teams for smooth operations.

📌 Service Coordinator (India)
🏢 Zepcruit
📍 India