Key Responsibilities: Account Management & Customer Support:

- Serve as the primary point of contact for assigned client accounts.
- Provide timely and effective support via email, phone, live chat, or other communication channels.
- Monitor client accounts for issues, proactively engage, and resolve inquiries to maintain satisfaction.
- Ensure accurate tracking and documentation of account activities, interactions, and updates in CRM systems.

Client Relationship & Growth:

- Develop strong relationships with clients, fostering trust and loyalty.
- Identify opportunities to enhance client satisfaction and grow account value.
- Represent the company professionally and provide guidance on products or services to maximize client success.

Collaboration & Process Improvement:

- Work closely with internal teams (e.g., Sales, CX, Product)



to resolve client issues and escalations.
- Participate in projects aimed at improving client experience, tools, and processes.
- Analyze account data to generate actionable insights for clients and internal stakeholders.

Requirements

- Robust written and verbal communication skills.
- Excellent problem-solving and organizational skills.
- Experience in account management, customer success, or related roles.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proficiency with CRM tools, data analysis, and reporting.
- Knowledge of company products/services is an asset.

📌 Service Account Professional (Gurugram)
🏢 Applyboard
📍 Gurugram