:

- Technical knowledge expertise to support technical help related queries and trouble shooting

- Technical troubleshooting knowledge of mobile operating systems iOS Android Windows

- Minimum 1 year experience in a L1 tech support process providing remote support for MS office products like outlook VPN service now ticketing tool

Key Responsibilities:

- roles and responsibilities Effectively resolve L1 helpdesk queries as per deliverables outlined

- Ensure appropriate documentation of the interaction on the customer s account in the prescribed format

- Execute transactions as per prescribed guidelines and timelines

- Ensure that performance parameters are met to meet SLA targets

- Always ensure customer user confidentiality and data protection

Technical Requirements:

- Assisting with delivering the appropriate post install technical support
- technical requirements General support knowledge of Operating systems across various platforms general productivity applications like Outlook Teams Office application Internal application support

- Working knowledge of MS Office

Additional Responsibilities:

- Willingness to work in rotational shifts Night Shifts

- Rotational Weekly off

- 100 WFO

📌 Senior Technical Process Executive (Pune)
🏢 Infosys BPM
📍 Pune