The role requires deep troubleshooting expertise across networking, security, virtualization, and cloud platforms. You will act as a subject matter expert (SME), working closely with L2 support, engineering, and product teams to resolve complex customer issues and improve overall service reliability.Key Responsibilities

- Provide Level 3 technical support for Accops products in production environments.
- Troubleshoot complex issues related to authentication, access policies, tunnelling, routing, and performance
- Perform deep packet analysis using tools such as tcpdump, Wireshark, and system logs
- Support deployments across on-prem, virtualized, and cloud environments
- Analyze and resolve issues involving:
- Hypervisors (VMware, Hyper-V, KVM)
- Cloud platforms: Azure and AWS
- Linux and Windows operating systems
- Active Directory (AD), LDAP, SSO, MFA integrations
- Firewalls, WAFs, and network security appliances
- Collaborate with Product Engineering and DevOps teams for root cause analysis and bug fixes

- Create KB articles

Required SkillsTechnical Skills





- Robust understanding of Accops Product suite.
- Hands-on experience with Hypervisors (VMware ESXi, Hyper-V, or equivalent)
- Solid knowledge of Azure and AWS networking and security concepts
- Advanced troubleshooting experience on Linux and Windows platforms
- In-depth knowledge of Active Directory, including:

- Authentication flows

- Group policies

- LDAP integrations

- SAML

- Strong networking fundamentals
- TCP/IP, DNS, DHCP, routing, NAT
- VPNs, TLS/SSL
- Experience with Firewalls and WAFs (policy design, logging, troubleshooting)
- Familiarity with packet capture and log analysis tools

Soft Skills

- Strong analytical and problem-solving skills
- Ability to handle high-severity customer escalations
- Excellent written and verbal communication skills
- Customer-focused mindset with attention to detail
- Ability to work independently and in cross-functional teams

📌 Senior Systems Engineer 3 (Pune)
🏢 Accops Systems
📍 Pune