Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities Automation-First M&O; Operations

Design and implement automation solutions for recurring M&O; activities, including monitoring, reporting, validations, and reconciliation processes

Eliminate manual operational dependencies by building scalable, reusable automation frameworks

Continuously identify opportunities to improve efficiency, accuracy, and SLA adherence through automation

Intelligent Monitoring & Insights

Build automated monitoring solutions and dashboards using non-production data patterns, logs, and metadata

Proactively detect anomalies, trends, and potential risks before they impact production

Partner with onshore team to enhance observability and improve system health tracking

Incident Triage, RCA & Resolution

Perform detailed triage of incidents to establish root cause using logs, lower environment replication, and data analysis

Own end-to-end resolution lifecycle:

Root cause identification

Code-level fixes

Unit and integration testing

Deliver shippable, production-ready solutions via onshore deployment model

Focus on eliminating repeat issues through permanent fixes and preventative controls

Salesforce Development & Engineering

Develop and maintain Salesforce PNRM solutions using Apex, LWC, APIs, and configurations

Support enhancements tied to operational improvements, reliability, and scalability [PNRM SALES...ANGES 2026 | OneNote]

Ensure alignment with enterprise SDLC, quality,



and compliance standards [PNRM SALES...ANGES 2026 | OneNote]

AI Enablement in M&O; (Strategic Responsibility)

Contribute to AI-driven transformation initiatives across M&O; and PSM product:

Intelligent incident triage and classification

RCA acceleration using data patterns

Predictive monitoring and anomaly detection

Offshore Delivery & Collaboration Model

Operate effectively in offshore model with restricted production access

Work closely with onshore team for validation, deployment, and production verification

Maintain solid documentation, knowledge repositories, and transition readiness

Quality Engineering & Release Readiness

Perform thorough testing (unit, integration, regression) for all fixes and enhancements before deployment

Ensure all deliverables meet release readiness criteria with minimal dependency on production validation

Support continuous improvement in release stability

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work workplace, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications 7+ years of experience in Salesforce development

Solid expertise in

Working experience in Java-based development (core Java, APIs/services) for enterprise integrations





Hands-on experience in production support / M&O; model

Experience delivering code fixes, testing, and production-ready (shippable) solutions

Experience with SDLC, change management, and release processes

Apex, Lightning Web Components (LWC), Visualforce

Salesforce APIs and integrations

Salesforce Flows, Process Builder, and Workflow automation

Solid debugging, troubleshooting, and root cause analysis (RCA) capabilities

Preferred Qualifications Experience in Healthcare / Medicaid / Provider Management systems (PNRM preferred)

Exposure to automation tools (Python, scripting, reporting automation, etc.)

Hands-on or working experience in:

AI agents creation / agent-based workflows

Salesforce Einstein (Einstein Automate, Einstein GPT, or AI-driven workflows)

Familiarity with AI/ML or GenAI use cases in operations (nice to have, not mandatory)

Experience working in onshore-offshore delivery model with restricted production access

Knowledge of monitoring, SLA tracking, and operational reporting

Behavioral & Leadership Traits Solid ownership mindset with ability to handle client-critical and SLA-driven systems

Analytical thinking with focus on data-driven RCA and solutioning

Ability to work under pressure in high-visibility client environments

Proactive mindset toward automation and efficiency improvement At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

📌 Senior Software Engineer (Salesforce Developer) (Gurugram)
🏢 Optum India
📍 Gurugram