? Hiring: Salesforce Support Consultant (GCM 5) We are looking for experienced Salesforce Support Consultants to support and maintain Salesforce applications built on Salesforce Service Cloud, Experience Cloud, and Field Service. The role is focused on ensuring system stability, production support, incident resolution, root cause analysis (RCA), and continuous improvement while partnering closely with business users and cross-functional teams. Key Responsibilities

? Provide L2/L3 production support for Salesforce applications across Service Cloud, Experience Cloud, and Field Service.

? Analyze, troubleshoot, and resolve production incidents, defects, and user-reported issues within defined SLA timelines.

? Perform Root Cause Analysis (RCA), identify recurring issues, and implement permanent solutions to improve application stability.

? Collaborate with business users and product owners to gather, analyze, validate, and document functional and technical requirements.

? Design, configure, and support Salesforce solutions using Service Cloud, Experience Cloud, and Field Service to enable customer service and operational processes.

? Conduct system analysis, gap analysis, and impact assessments for enhancements, change requests (CRs), and recent solution implementations.

? Support configuration changes, minor enhancements, bug fixes, and break-fix activities across production and lower environments. ? Configure and maintain Salesforce features including:

Case Management

Omni-Channel

Service Console

Salesforce Knowledge

Experience Cloud Sites

Field Service Work Orders ? Prepare, update, and maintain support documentation, operational runbooks, and knowledge articles.





? Assist with production deployments, post-release validation activities, and rollback support whenever required.

? Work closely with Development, QA, Business, and Support teams to ensure timely issue resolution, seamless collaboration, and uninterrupted business operations.

? Monitor overall system health, application performance, data integrity, and user access/security-related issues.

? Support User Acceptance Testing (UAT), regression testing, and validation activities for production fixes, enhancements, and maintenance releases.

Required

Skills

✔ Salesforce Service Cloud

✔ Salesforce Experience Cloud

✔ Salesforce Field Service (FSL)

✔ L2/L3 Production Support

✔ Incident Management & Defect Resolution

✔ Root Cause Analysis (RCA)

✔ Salesforce Configuration & Administration

✔ Case Management

✔ Omni-Channel

✔ Service Console

✔ Salesforce Knowledge

✔ Experience Cloud Sites

✔ Field Service Work Orders

✔ System Analysis & Gap Analysis

✔ Change Requests (CRs)

✔ Production Deployments

✔ Post-Release Validation

✔ Rollback Support

✔ UAT & Regression Testing

✔ Data Integrity & User Access Management

✔ Strong Communication & Stakeholder Management ? If you have the required Salesforce support experience and are looking for your next opportunity, share your updated resume via LinkedIn DM or email [email protected] #Hiring #Salesforce #SalesforceJobs #SalesforceSupport #ServiceCloud #ExperienceCloud #FieldService #FieldServiceLightning #L2Support #L3Support #ProductionSupport #RCA #IncidentManagement #SalesforceAdmin #CRMJobs #ITJobs #NowHiring

📌 Senior Salesforce Developer (Navi Mumbai)
🏢 TECEZE
📍 Navi Mumbai