- Creating strategic road map and setting goals and milestones for telesales team
- Ensuring Issuance targets are met for the channel & team
- Monitor the Performance & drive efficiencies and continuously review business strategy by taking corrective measures whenever required
- Coordination with Business stake holders
- Providing guidance & direction to the Team Members
- Prepare reports on Sales performance &
- Productivity
- Create strong compliance & control setting
- Exploring Xsell &
- Upsell strategeies
- Ensuring lead optimization
- Ensure optimal utilization of Dialer strategies
- Bridging the gaps & disconnects in system and work towards process improvement
- Training Agents on New Initiatives
Key Requirements - Experience &
- Skills
- 8-12 years + experience in handling 50+ team strength in outbound campaigns. (Sales / collections)
- Control Attrition for the team
- Drive productivity per advisor
- Constantly improve of conversion of leads
- Employee motivation & engagement
- Control the Loss ratio for the channel
- Control Cancellations
📌 Senior Manager (Noida)
🏢 Niva Bupa
📍 Noida
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