Job Title: Senior Manager Process Excellence

Experience: 12 Plus

Location: Whitefield, Bangalore

Shift Timings: 9 AM - 6 PM IST

Role Summary:

Lead global HR process excellence and transformation initiatives across GBS and HR Shared Services. Drive standardization, automation, governance, and continuous improvement across the Hire-to-Retire (H2R) lifecycle to enhance employee experience, operational efficiency, and compliance.

Key Responsibilities:

- Lead process improvement and transformation initiatives across HR Operations.
- Drive end-to-end H2R process optimization, including onboarding, employee data management, payroll, advantages, learning, case management, and offboarding.
- Identify and implement automation, AI, and digital solutions to improve efficiency and service delivery.
- Establish global HR process standards, SOPs, controls, and governance frameworks.
- Conduct process mapping, root cause analysis, and workflow redesign to simplify and standardize operations.
- Partner with HR COEs,



HRIS, Payroll, Compliance, and regional teams to drive process excellence globally.
- Lead Lean Six Sigma, Kaizen, and continuous improvement programs.
- Define and monitor KPIs, SLAs, dashboards, and operational performance metrics.
- Ensure compliance with employment regulations, data privacy requirements, and internal controls.
- Drive change management, capability building, and a culture of continuous improvement.

Preferred Qualifications:

- Proven experience in HR Operations, Shared Services, GBS, or Process Excellence.
- Strong knowledge of Hire-to-Retire processes and HR service delivery.
- Expertise in Lean Six Sigma, process improvement, and digital transformation.
- Strong stakeholder management, project management, and change leadership skills.
- Lean Six Sigma certification preferred.

📌 Senior Manager- Process Excellence (Bengaluru)
🏢 Adecco India
📍 Bengaluru