Job Title: Sr Manager - IT Industry: F&B; / Retail / Restaurant Budget: 25 to 28 LPA Process Excellence &

• Automation Define and implement SOPs for IT operations across all outlets. Identify opportunities for automation, system integration, and operational efficiency. IT Strategy &

• Business Alignment Data &

• Analytics Ownership Support digital transformation initiatives aligned with business growth. Vendor &

• Partner Management Evaluate, onboard, and manage IT vendors, service providers, and system integrators. Negotiate contracts to ensure cost optimization and service quality.

Project

Planning & Delivery Oversee end-to-end IT project management including scoping, budgeting, implementation, and timelines. Ensure timely delivery of IT initiatives with measurable outcomes. IT Operations & Infrastructure Management Manage internal IT operations including network, servers, storage, security, and business continuity.

Ensure high uptime, data security, and compliance with industry standards. Stakeholder & Customer Management Act as a bridge between business teams and IT Service providers. Ensure transparent communication, effective problem resolution, and stakeholder satisfaction.

Leadership & Team Development Build and mentor a high-performing IT team. Foster a culture of innovation, accountability,



and customer-centricity. F&B; Outlet IT Infrastructure Manage IT infrastructure across all airport F&B; outlets including POS, Kiosks, handheld devices, printers, and back-office systems.

Ensure 24x7 uptime of systems supporting billing, order processing, and inventory. Standardize IT deployments in line with the Group Company's policies POS & Application Management Oversee implementation and maintenance of POS systems, KOT systems, and integrations with aggregators and payment gateways. Ensure compliance with digital payment systems, GST requirements, and audit controls.

Coordinate with central IT and vendors for upgrades, patches, and enhancements.

System

Migration experience is mandatory. Network & Connectivity (Critical Operations) Ensure uninterrupted internet connectivity across outlets in coordination with airport IT teams. Manage LAN/WAN, secure Wi-Fi access, and firewall configurations as per airport security protocols. Ensure redundancy and fallback systems for zero business disruption.

Requirements Preferred Background Experience in F&B; / QSR chains Exposure to multi-location IT operations Familiarity with large corporate governance frameworks SAP Understanding

📌 Senior Manager - IT (Mumbai)
🏢 Belhem India
📍 Mumbai