Job DescriptionAbout Us

NHeadquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

NSATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.Sats.Com.Sg

NAbout the Role

nWeare seeking a Senior Manager – CRM Product & Platform Owner to lead the end-to-end ownership of our Microsoft Dynamics 365 (D365) CRM platform, with a strong emphasis on Power BI analytics and data-driven decision making.

NThis role combines product ownership, platform governance, and hands-on Power BI expertise, ensuring the delivery of a scalable, high-performing CRM ecosystem and actionable business insights. The successful candidate will act as the single accountable owner for CRM, partnering closely with Commercial, Finance, IT, and external vendors

NKey Responsibilities

nCRM Product Ownership & Platform Leadership:

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- Own the end-to-end D365 CRM platform, including configuration, governance, and ongoing enhancements
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- Lead go-live readiness,UAT, cutover, and post-go-live stabilization (hypercare)
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- Manage platform administration (security roles, environments, releases)
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- Translate business requirements into prioritized backlog and deliverable user stories
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nProduct Roadmap & Delivery:

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- Define and execute the CRM product roadmap aligned with commercial priorities
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- Own backlog management: prioritization, sprint planning, and release delivery
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- Drive vendor and systemintegrator performance across build and run phases
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- Establish and enforce data governance and quality standards
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nPower BI & Analytics Leadership (Hands-On):

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- Design and develop enterprise-grade Power BI dashboards (hands-on build), including:
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n- Commercial performance

N- Customer 360 insights

N- Executive and CFO-levelreporting

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- Build robust datamodels and semantic layers integrating D365, Finance, and operational systems
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- Ensure data accuracy, refresh reliability, and performance optimization
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- Deliver a single sourceof truth for commercial reporting and decision-making
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nAdoption, Change &Governance;:

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- Drive CRM adoption through targeted training, enablement, and champion networks
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- Track and improve KPIs such as:
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n- Active users

n- Pipeline completeness

N- Data quality metrics

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- Enforce consistent CRM processes and master data standards across regions
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nStakeholder Management:

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- Partner with senior stakeholders across:
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n- Commercial / Sales leadership

N- Finance (data alignmentand reporting)

N- IT and Data teams

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- Operate effectively in a matrix environment, influencing without direct authority
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- Act as the trusted advisor on CRM and commercial analytics
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nExperience

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- 8 -10+ years' experience in Dynamics 365 (Sales / Customer Engagement)
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- Proven experience as a CRM Product Owner / Platform Lead in complex environments
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- Background in consulting (Big 4 / SI / Microsoft partner) or large enterprise transformation programs preferred
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nTechnical Expertise

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- Deep Power BI expertise (mandatory):
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nAdvanced DAX, datamodelling (star schema), performance tuning

NExecutive dashboard design and storytelling

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- Strong knowledge of:
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n- D365 configuration and platform administration

N- Power Platform (Power Apps, Power Automate)

N- Data integration and reporting architectures

NLeadership & Functional Skills

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- Solid product mindset with ownership and accountability for outcomes
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- Ability to balance strategy with hands-on execution
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- Excellent stakeholder engagement and communication skills
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- Proven ability to lead cross-functional delivery in matrix organisations
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📌 Senior Manager - Crm Product & Platform Owner (Alibag)
🏢 SATS
📍 Alibag