Responsibilities:

- Provides leadership to managers and senior qualified staff

- Adapts and executes functional or departmental business plan

- Manages the activities of first-level managers, supervisors, and/or individual contributors

- Hire, mentor, and develop high-performing support and production control teams

- Manage support of EAS solutions hosted on-prem and on the cloud

- Remain flexible to changes in priorities with the ability to multi-task

- Implement automation to improve operational efficiency and reduce manual interventions.

- Maintain comprehensive runbooks, SOPs, and operational documentation.

- Use data-driven insights to identify trends, risks, and opportunities for continuous improvement

- Communicate operational status, risks, and improvement initiatives clearly to stakeholders

- Maintain runbooks, SOPs,



and operational documentation to meet audit and compliance requirements.

Technical Skillset:

- Experience managing and mentoring a medium sized team

- Experience in metrics led optimization

- Experience in Incident Management and Problem Management

- Hands-on experience supporting large-scale enterprise applications in production environments.

- Exposure to core and IT auditing

- Knowledge of ITIL processes

- Exposure to cloud technologies

Qualifications

- A University or college degree in a relevant discipline.

- ITIL Certification

- 5+ years experience in people management

- 10+ years experience in application support and production control

- Experience in leading teams in application support and helpdesk areas.

📌 Senior Manager, App Dev & Support Services (Bangalore Rural)
🏢 Conduent
📍 Bangalore Rural