Senior Jewellery Consultant & Stylist

Department: Retail Sales

Reports To: Sales Manager

Location: Store

Job Summary The Senior Jewellery Consultant & Stylist is responsible for delivering an exceptional luxury shopping experience by providing personalized jewellery styling, expert product consultation, and achieving individual and store sales targets. The role involves building long-term customer relationships, handling high-value clients, mentoring junior consultants, and representing the brand with professionalism and elegance.

Key ResponsibilitiesSales & Customer Experience

- Welcome customers and provide a premium luxury shopping experience.
- Understand customer requirements, occasions, and budgets.
- Recommend suitable gold, diamond, bridal, and fashion jewellery.
- Achieve monthly and annual sales targets.
- Upsell and cross-sell products to maximize revenue.
- Handle high-value customer transactions confidently.
- Resolve customer concerns professionally.

Jewellery Styling
- Provide personalized styling advice based on:
- Face shape
- Outfit
- Skin tone
- Occasion
- Current fashion trends
- Create complete jewellery styling combinations.
- Stay updated with jewellery and luxury fashion trends.

Client Relationship Management
- Build and maintain long-term relationships with clients.
- Maintain a customer database and follow up on enquiries.
- Generate repeat business and referrals.
- Contact customers for new launches, festive collections, and exclusive events.

Product Knowledge
- Maintain in-depth knowledge of:
- Gold Jewellery
- Diamond Jewellery
- Precious Gemstones
- Hallmarking & Certifications
- Diamond 4Cs (Cut, Clarity, Colour, Carat)
- Jewellery care and maintenance
- Explain product features, craftsmanship,



and pricing with confidence.

Store Operations
- Ensure merchandise is displayed according to VM standards.
- Assist in inventory management and stock verification.
- Follow all SOPs related to security and customer service.
- Maintain store cleanliness and visual appeal.

Team Leadership
- Mentor and train junior Jewellery Consultants.
- Support the Store Manager in achieving business goals.
- Share best sales practices with the team.
- Promote teamwork and a positive work environment.

Qualifications

- Bachelor's Degree (Preferred)
- Certification in Jewellery/Fashion Styling (Preferred)

Experience

- 3–6 years of experience in jewellery retail or luxury retail.
- Experience in handling premium and bridal customers is preferred.
- Proven track record of achieving sales targets.

Skills Required

- Luxury Sales
- Jewellery Styling
- Customer Relationship Management (CRM)
- Robust Communication Skills
- Negotiation Skills
- Sales Closing Techniques
- Product Presentation
- Upselling & Cross-selling
- Team Leadership
- Computer & POS Knowledge
- Excellent Grooming & Professional Etiquette

Key Performance Indicators (KPIs)

- Monthly Sales Achievement
- Conversion Rate
- Average Billing Value
- Units Per Bill (UPB)
- Customer Satisfaction Score (CSAT)
- Repeat Customer Ratio
- Client Database Growth
- Customer Follow-up Conversion

Behavioural Competencies

- Customer First Approach
- Professional Grooming
- Positive Attitude
- Integrity & Honesty
- Attention to Detail
- Team Player
- Luxury Brand Etiquette
- Strong Communication & Presentation Skills

Preferred Industry Experience

Pay: From ₹35,000.00 per month

Benefits

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Jewellery Consultant/Stylist (Vile Parle)
🏢 ROOMY'S
📍 Vile Parle