- Solution and configure Zenoti to meet customer s business processes
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Extract, transform and load data across systems into Zenoti
- Identify significant risks, unknowns, and define and drive mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
- Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience
- Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need
- Deep knowledge of advanced features in MS Excel, working knowledge of database systems a plus
- Ability to use tools/scripts to manage and transform data for setting up customer sites
- Ability to innovate and develop tools to enhance the migration process
- Experience with data migrations and data mapping
- Good to have knowledge of Web Design using HTML, JavaScript
- Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti
- A technology-centric background
- Solid logical, analytical, and problem-solving skills
- Excellent communication skills
- Can work in a fast-paced environment across multiple projects.