Miss Mosa is a quick-growing D2C women's fashion brand. We're looking for a Logistics Executive who can own order tracking and non-delivery management end to end across our Shopify website and marketplace channels (Myntra and Nykaa Fashion), and keep delivery performance tight in a high-volume environment. Key responsibilities

Own end-to-end order tracking across our Shopify website and marketplace channels (Myntra, Nykaa Fashion).

Manage Non-Delivery Reports (NDR): identify, action, and close non-delivered shipments within SLA.

Coordinate with courier partners (Delhivery, Shadowfax) for smooth first-mile pickup and last-mile delivery.

Handle exceptions: RTO, lost shipments, damaged parcels.

Track sales, returns, and order flow through Unicommerce.

Maintain daily MIS on dispatch, delivery, RTO, and NDR rates.

Work with customer service to resolve delivery complaints proactively.

Track and reduce RTO through follow-ups and address verification.





Flag bottlenecks and suggest process improvements to cut TAT.

Coordinate with the warehouse team on daily dispatch schedules. What we're looking for

1 to 3 years of hands-on D2C or e-commerce logistics operations experience.

Working knowledge of courier partners and their panels (Delhivery, Shadowfax, or similar).

Hands-on experience with an OMS, ideally Unicommerce.

Strong grip on NDR, RTO, FM, and LM workflows.

Proficiency in Excel or Google Sheets for daily reporting.

Excellent follow-up and coordination skills.

Comfortable working under pressure in a fast-paced environment.

Good written and verbal communication in Hindi and English. Nice to have

Prior experience at a D2C fashion or lifestyle brand.

Experience managing marketplace shipment cycles on Myntra and Nykaa Fashion seller panels.

📌 Senior Executive Logistics (Gurugram)
🏢 Miss Mosa By Akanksha
📍 Gurugram