Company Description

Love Over Coffee began its journey in Jaipur with a easy vision: serving great coffee with a warm, welcoming smile. Since then, the brand has grown significantly, expanding across the region and becoming a preferred destination for guests.

Love Over

Coffee is recognized for its innovative menus, consistent quality, and exceptional service experience. This growth has been driven by strong customer loyalty and support, creating a dynamic environment for team members. Joining the company means being part of a hospitality brand that values people, service excellence, and continuous improvement.

Qualifications

- Candidates should possess strong Human Resources (HR) and HR Management skills, with experience in core HR functions.
- Candidates should possess HR Operations skills, including handling onboarding, documentation, HRIS or HR software, and basic payroll coordination.
- Candidates should possess Employee Relations skills, including conflict resolution, grievance handling, and fostering an engaging workplace.
- Candidates should possess HR Policies knowledge, including drafting, implementing, and communicating HR guidelines and compliance requirements.
- Candidates should possess strong communication and interpersonal skills, with the ability to collaborate across teams and levels.
- Candidates should possess organizational and time-management skills, with attention to detail and the ability to handle multiple tasks.
- Relevant experience in hospitality, retail, or service-oriented organizations is beneficial.
- A bachelor’s degree in Human Resources, Business Administration, or a related field is preferred; HR certifications are an advantage.

KEY RESPONSIBILITIES

Key Responsibilities

Recruitment & Onboarding





- Manage the end-to-end recruitment cycle for cafe (store-level) and corporate roles.
- Coordinate with outlet managers and department heads to assess manpower needs.
- Prepare and post job descriptions, screen resumes, schedule interviews, and issue offer letters.
- Conduct employee verification and onboarding formalities, including documentation and induction.
- Ensure police verification and medical check-ups are completed as per company policy.

Employee Records & Database Management

- Maintain and update the employee master database, attendance records, and personal files.
- Track employee confirmation, appraisal, and promotion cycles.
- Ensure confidentiality and proper documentation of all HR records (digital and physical).

Payroll & Benefits Administration

- Coordinate with Finance for monthly payroll processing - attendance, leave, overtime, deductions, and incentives.
- Manage salary slips, increment letters, and full & final settlements.
- Handle employee reimbursements and benefits administration.

HR Policies, Systems & Compliance

- Implement and ensure adherence to all HR policies and SOPs across outlets and corporate office.
- Maintain compliance with labour laws, including Shops & Establishment Act, Minimum Wages, PF, ESI, and Gratuity.
- Prepare and maintain compliance records and statutory registers.
- Coordinate with auditors or external consultants for statutory audits.

Employee Engagement & Retention





- Plan and conduct employee engagement activities, team celebrations, and recognition programs.
- Promote a positive and transparent work culture that encourages employee feedback.
- Conduct exit interviews and analyze attrition trends to suggest retention strategies.
- Ensure smooth implementation of the Employee Retention Policy across all outlets.

Performance Management

- Support the performance appraisal process through timely communication and follow-ups.
- Maintain evaluation forms, collate performance data, and assist management in preparing increment proposals.
- Monitor employee performance during probation and ensure confirmations are issued on time.

Training & Development

- Identify training needs in coordination with Outlet Managers and Department Heads.
- Coordinate in-house training programs for service, kitchen, and barista teams.
- Maintain training attendance and feedback records.

Health, Safety & Employee Welfare

- Ensure timely health check-ups of all employees.
- Implement and monitor safety and hygiene SOPs at all outlets.
- Address employee welfare concerns and grievances promptly and fairly.

Grievance Redressal & Disciplinary Action

- Handle employee grievances professionally and maintain confidentiality.
- Ensure grievances are resolved as per the Grievance Redressal SOP within the defined TAT.
- Maintain records of warnings, suspensions, or terminations as applicable.

Reporting & Coordination

- Prepare and submit monthly HR MIS reports - recruitment, employee turnover, attendance, and payroll.
- Act as the single point of contact (SPOC) between outlets and management for all HR-related matters.
- Support leadership in strategic HR initiatives and expansion planning.

📌 Senior Executive Human Resources (Jaipur)
🏢 Love Over Coffee
📍 Jaipur