Job DescriptionPosition Overview

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- The Senior ClientServicing Executive will play a critical role in driving client satisfaction, revenue growth, and seamless event delivery. This position requires a highly skilled professional who can confidently manage premium clients, lead project discussions, handle budgets & costing, and oversee end-to-end coordination with internal teams and external partners.
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- You must demonstrate strong communication, negotiation ability, creative thinking, and leadership in every client interaction.
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nKey Responsibilities

NA. Client Relationship Management

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- Act as the primary point of contact for all assigned clients.
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- Build and maintain long-term, trust-driven client relationships.
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- Understand the client'sevent objectives and convert them into well-defined briefs.
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- Conduct client meetings, presentations, and strategic discussions confidently.
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nB. Planning & Strategy

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- Convert client briefs into strong event concepts, ideas, and themes.
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- Present company portfolio, capabilities, market trends, and creative suggestions.
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- Develop highly polishedpresentations, mood boards, and proposal decks.
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- Conduct in-depth research on new themes, décor trends, and creative directions.
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nC. Costing & Budgeting

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- Prepare accurate costings and quotations in coordination with the costing team.
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- Ensure budgets are realistic, competitive, and aligned with client expectations.
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- Maintain profitability without compromising on quality.
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- Explain budgets, line items, and value additions clearly to clients.
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nD. Negotiation & Closure

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- Handle client negotiations with confidence and clarity.
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- Follow up proactively to convert proposals into confirmed business.
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- Negotiate with vendors/artists to maintain cost efficiency.
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nE. Project Delegation & Execution Oversight

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- Brief the ProjectHead and internal teams thoroughly on client expectations.
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- Ensure the execution team works exactly as per the approved plan.
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- Monitor timelines, quality checks, production accuracy, and final delivery.
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- Provide on-ground support during event execution when required.
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- Resolve challenges quickly and professionally.
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nF. Stakeholder Collaboration

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- Coordinate with vendors, artists, venues, and production teams.
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- Maintain professional and smooth communication with all external partners.
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nG. Reporting & Process Compliance

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- Share project updates, client feedback, and follow-up reports with management.
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- Maintain documentation,databases, and SOP compliance.
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- Complete any additionalresponsibilities assigned by HOD or top management.
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nRequired Qualifications & Experience

NEducation

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- Graduation / MBA in Management, Marketing,



or Event Management preferred.
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nExperience

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- Minimum 4+ years of experience in client servicing within events / weddings / experiential agencies.
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- Experience handling high-value clients and premium events is a strong advantage.
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nSkills & Competencies (Senior-Level)

NCore Competencies

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- Excellent spoken communication & presentation skills
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- Strong negotiation & deal-closing ability
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- High-level planning andcoordination skills
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- Advanced client handling & relationship management
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- Strong problem-solving and decision-making
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- Leadership capability and team coordination
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nTechnical Skills

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- Advanced Excel (costing sheets, formulas, pivot tables, budgeting)
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- Costing & Budgeting – strong accuracy and financial understanding
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- PPT & Documentation – professional client presentation creation
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- Good understanding of event trends, aesthetics, and creative concepts
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nBehavioral Traits

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- Confident, proactive, and ownership-driven
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- Solid time management and multi-tasking ability
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- Calm under pressure anddeadline-focused
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- Professional attitude with client-first thinking
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nWhat We Offer

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- Opportunity to work on premium projects and large-scale events
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- Direct exposure to client strategy and decision-making
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- Creative work culture with learning and leadership opportunities
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- Career growth based on performance
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nLocation: Surat

NDepartment: Client Servicing

📌 Senior Executive Client Servicing (Kavant)
🏢 Kahani By I2c Events
📍 Kavant