Senior Executive-Business Process & Service Excellence -Quality Excellence (Pune)

Senior Executive-Business Process & Service Excellence -Quality Excellence (Pune)

31 Jul
|
EXL
|
Pune

31 Jul

EXL

Pune

Conduct Transaction Monitoring as per guidelines defined in the QSD Provide feedback to associates based on monitoring results

Prepare transaction monitoring reports and ensure timely and accurate reporting

Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level

Update Prompt with performance data to ensure timely and accurate reporting of SLAs

Participate in calibration exercises on a regular basis to ensure consistency in measurement.

Work closely with Trainer / SME and Operations team to conduct team huddles

Perform transaction processing as per defined policies and procedures

Co-ordinate all process improvement initiatives with process Black Belt.

📌 Senior Executive-Business Process & Service Excellence -Quality Excellence (Pune)
🏢 EXL
📍 Pune

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