Role Overview We are seeking a strategic and business-oriented Sr. Director / Vice President Digital Infrastructure Services to lead and scale our global Digital Infrastructure and Managed Services business. The role will have end-to-end ownership of service delivery, operational excellence, client relationships, business growth, large-scale transformation, presales, and commercial performance across global infrastructure services.

The ideal leader will bring a strong blend of technology expertise, business acumen, executive client engagement, large-scale delivery leadership, and experience in building and growing managed services portfolios.

Key Responsibilities

1. Digital Infrastructure & Managed Services Leadership

- Lead global managed infrastructure services across Data Center, Cloud, Network, Security, End User Computing, and Hybrid Infrastructure.
- Own service delivery excellence, SLA/KPI performance, operational governance, and continuous improvement.
- Establish scalable global delivery models across multiple geographies.
- Drive standardization, automation, productivity, and operational efficiency.

2. Business & P&L; Ownership

- Own the growth, profitability, and overall performance of the Digital Infrastructure Services business.
- Drive revenue growth, margin improvement, budgeting, forecasting, and cost optimization.
- Develop and execute strategic business plans aligned with organizational growth objectives.
- Identify new market opportunities, service offerings, and strategic partnerships.

3. Client & Executive Stakeholder Management

- Build and manage strategic relationships with CIOs, CTOs, CXOs, and senior business stakeholders.
- Serve as the executive escalation point for strategic clients and large engagements.
- Lead Executive Business Reviews, governance meetings, strategic roadmap discussions, and customer success initiatives.
- Drive customer satisfaction, retention, account expansion, and long-term strategic partnerships.

4. Presales, Solutioning & Large Deal Leadership

- Lead and support large-scale RFP/RFI/RFQ responses and managed services pursuits.
- Define solution architecture, operating models, transition strategies, and commercial frameworks.




- Partner with Sales and Business Development teams to develop:

- Strategic value propositions

- TCO and ROI models

- Pricing and commercial strategies
- Solution presentations and client proposals
- Drive solution standardization, reusable frameworks, and scalable service offerings.

5. Digital Transformation & Innovation Lead the transformation of traditional infrastructure services through:

- Cloud Transformation: AWS, Microsoft Azure, GCP
- AIOps and Observability
- Automation and Infrastructure as Code: Python, Ansible, Terraform
- DevOps and SRE Practices
- Cloud-Native Platforms: Kubernetes, OpenShift
- Legacy modernization and hybrid infrastructure transformation
- Platform-led and outcome-based service models

6. Governance, Risk & Operational Excellence

- Establish strong governance frameworks across weekly, monthly, and quarterly business reviews.
- Define operational dashboards, metrics, and performance management systems.
- Drive ITIL-aligned Incident, Problem, Change, Capacity, and Availability Management.
- Ensure compliance, audit readiness, security governance, and enterprise risk management.
- Lead Continuous Service Improvement and transformation programs.

7. People & Leadership

- Lead and scale large global delivery organizations of 100+ professionals.
- Build a strong leadership pipeline and succession planning framework.
- Develop high-performing teams through mentoring, capability building, and career development.
- Drive employee engagement, retention, accountability, and a culture of innovation.

Required Experience & Expertise

- 18+ years of experience in IT Infrastructure, Digital Infrastructure, Managed Services, Cloud Services, or Technology Services.
- Proven experience leading large-scale global infrastructure or managed services portfolios.
- Solid experience in P&L; ownership,



business growth, operational leadership, and client engagement.
- Experience managing large global teams and multi-geography delivery models.
- Strong track record in presales, solutioning, RFP responses, large deal pursuits, and commercial negotiations.
- Experience engaging with CXO-level stakeholders and enterprise customers.

Technical & Domain Expertise Strong understanding of:

- Data Center and Hybrid Infrastructure
- Cloud Platforms AWS, Azure, GCP
- Network and Security Services
- End User Computing and Digital Workplace
- ITIL, DevOps, SRE, and Automation
- Cloud-Native and Container Platforms
- AIOps, Monitoring, and Observability

Preferred Technology Exposure:

- ITSM: ServiceNow, BMC Remedy
- Monitoring & Observability: Dynatrace, Splunk, Prometheus, Grafana
- Automation: Python, Ansible, Terraform
- Cloud & Containers: AWS, Azure, GCP, Kubernetes, OpenShift

Key Leadership Competencies

- Strategic business and technology leadership
- Strong P&L; and commercial acumen
- Enterprise client and CXO stakeholder management
- Large-scale delivery and operational excellence
- Business development and solutioning mindset
- Digital transformation leadership
- Strong communication, influencing, and negotiation skills
- Ability to operate at both strategic and execution levels

Education & Preferred Certifications Education:

- Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field.

Preferred Certifications:

- ITIL Expert / ITIL Managing Professional
- AWS / Azure / GCP Architect Certifications
- PMP / PRINCE2
- Relevant Cloud, DevOps, or Infrastructure certifications

Key Performance Indicators (KPIs)

- Revenue growth and profitability of the Digital Infrastructure Services business
- P&L; performance and margin improvement
- SLA/KPI adherence and service quality
- Customer satisfaction, CSAT, and NPS
- Client retention and account growth
- Managed services deal wins and proposal conversion
- Automation and productivity improvements
- Successful transformation and modernization programs
- Employee engagement, retention, and leadership development

📌 Senior Director (Bengaluru)
🏢 Inoptra Digital
📍 Bengaluru