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- BE | BTech | MCA | OR equivalent degree in Computer Science, IT or a related field candidates having 4+ years of experience in DevOps, SRE, Cloud Operations, Platform Engineering, or Production Engineering.
- Strong experience supporting highly available SaaS or cloud platforms in a 247 production environment.
- Hands-on experience with one or more major cloud providers: AWS, Google Cloud Platform, or Microsoft Azure.
- Strong experience with Kubernetes and containerized production environments.
- Experience with Infrastructure as Code, preferably Terraform, along with Jekins, GitOps, and automation practices.
- Strong Linux, networking, troubleshooting, and distributed systems fundamentals.
- Experience with observability, Incident Management, On-Call operations, RCA, SLA, SLO, and production reliability practices.
- Strong analytical ability to define, manage, and improve operational KPIs and translate trends into measurable corrective actions.
- Excellent communication and cross-functional collaboration skills, particularly during customer-critical situations and production incidents.
- Strong ownership mindset with a focus on customer outcomes, operational excellence, and continuous improvement.

Job Role and Responsibilities :

- Serve as the front line for infrastructure alerts and Incident Management in a global 247 follow-the-sun and On-Call model,



ensuring rapid response, triage, escalation, service restoration, and effective cross-region handoffs.
- Own and improve Customer Experience and Operational KPIs, including Customer Issue and DOHD ticket aging, response time, backlog burn-down, escalations, routing quality, go-live incidents, and RCA SLA compliance.
- Drive daily triage of new, aging, blocked, and escalated work, ensuring explicit ownership and timely closure.
- Partner with Cloud Platform and Engineering to identify recurring customer issues and incident patterns, driving permanent fixes, automation, and preventive improvements.
- Partner with Customer Enablement and cross-functional teams to establish clear ownership, collaboration channels, and points of contact for critical customer activities.
- Improve the DOHD process for Customer Issues, CE questions, and requests by increasing ticket capture, reducing mis-routing, and improving response times.
- Support critical customer go-lives, feature enablement, and per-tenant infrastructure requirements, ensuring operational readiness, risk management, and rollback planning.
- Strengthen internal RCA governance through consistent DOHD workflows, SLA tracking, and timely closure of corrective and preventive actions.

📌 Senior DevOps Engineer - Site Reliability (India)
🏢 LA Consultancy
📍 India