Key Responsibilities

- Handle inbound and outbound customer calls, emails, and chats professionally.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain detailed and organized records of customer interactions and follow-ups. Requirements
- Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues.
- Ensure high levels of customer satisfaction by providing transparent communication and empathetic support.
- Escalate unresolved issues to the appropriate teams as per process.
- Adhere to defined SLAs, quality standards, and compliance guidelines.
- Provide feedback and insights based on customer interactions to help improve processes and service quality.
- 3 -5 years of experience in customer support, tele-calling, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to handle pressure, manage multiple tasks, and work in a fast-paced environment.
- Basic computer proficiency (MS Office, CRM tools preferred).
- Willingness to work in rotational shifts (if applicable).

📌 Senior Customer Support (Delhi)
🏢 Vetic
📍 Delhi