Roles & Responsibilities
- Customer Support & Troubleshooting: Handle inbound queries regarding slow internet, Wi-Fi connectivity, no-dial-tone issues, or service interruptions. Walk customers through step-by-step technical fixes.
- Billing & Account Management: Answer questions regarding monthly invoices, process payments, adjust account plans, and explain charges.
- Order Management & Provisioning: Assist global customers with current activations, SIM card requests, mobile number portability (MNP), and tracking equipment deliveries.
- Sales and Retention: Upsell or cross-sell telecom products like fiber broadband upgrades, 5G plans, or international roaming packages. Retain existing customers by offering loyalty discounts or customized solutions
Preferred Candidate
- Minimum 1 yr.
experience in the International Voice Process.
- Minimum 1 yr.
experience in BPO domain.
- Fluent English required.
- 12th grade can also apply.
- Comfortable with Night shift.
Perks & Benefits
- Salary upto 5LPA
- Attractive Incentives
- Both Side Cab Facilities
- 5 Days Working
- 2 Days Rotational Offs
Share your updated CV on (phone hidden) (WhatsApp) OR Email
[email protected]
📌 Senior Customer Service Representative/US Voice Process (Noida)
🏢 Tech Mahindra
📍 Noida