Role: Senior Business Analyst (Service Now)

Location: Kolkata (Onsite)

Contract Key Responsibilities

- Engage with customers, business users, and product owners to understand business needs and objectives.
- Conduct requirement gathering sessions, workshops, and stakeholder discussions.
- Analyze business processes and identify opportunities for process improvement using the ServiceNow platform.
- Convert business requirements into clear, detailed, and actionable ServiceNow user stories and functional specifications.
- Collaborate closely with Solution Architects, Developers, QA teams, and Product Owners throughout the Agile delivery lifecycle.
- Participate in backlog refinement, sprint planning, story grooming, and UAT support.
- Ensure requirements are complete, traceable, and aligned with business expectations.
- Manage stakeholder communication and provide regular updates on requirement status and delivery progress.
- Support solution validation and ensure delivered functionality meets business objectives.

Required Skills





- 9–11 years of experience as a Business Analyst, preferably in enterprise application implementations.
- Hands-on working experience with the ServiceNow platform.
- Robust experience in business requirement gathering, analysis, documentation, and stakeholder management.
- Ability to translate business requirements into ServiceNow functional stories for technical implementation.
- Good understanding of Agile/Scrum methodologies.
- Excellent communication, presentation, and facilitation skills.
- Strong analytical and problem-solving capabilities.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) certification (preferred).
- Exposure to one or more ServiceNow modules such as ITSM, HRSD, Employee Center, Procurement, or Workflow Automation.
- Basic understanding of ServiceNow configuration, workflows, forms, and platform capabilities to effectively collaborate with technical teams.

📌 Senior Business Analyst (Servicenow) :: Contract :: Kolkata
🏢 AceStack
📍 Kolkata