- Monitor and manage customer issues across social media platforms, addressing potential escalations proactively
- Track customer sentiment and develop strategies to improve overall perception
- Maintain ownership of customer issues from initial contact to final resolution
- Create and manage dashboards to track key metrics (response time, resolution rate, sentiment improvement)
Role Responsibilities:
- Lead and manage a team of associates handling customer concerns with personalized, empathetic communication
- Develop and implement escalation protocols for swift resolution
- Collaborate cross-functionally to identify recurring issues and implement long-term solutions
- Establish Meesho as a benchmark for excellent social media management in e-commerce
📌 Senior Associate- Social Media Excellence (Bengaluru)
🏢 Meesho
📍 Bengaluru
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