Description

We are looking for a Senior Associate with 2-3 years of experience to join our Non Voice Process team. The ideal candidate should have excellent communication skills and the ability to work in a fast-paced environment.

Responsibilities

- Handle non-voice customer queries through email, chat, and social media platforms
- Provide accurate and timely responses to customer inquiries
- Maintain customer records and update the database as required
- Collaborate with team members to ensure customer satisfaction and achieve team targets
- Adhere to company policies and procedures

Skills and Qualifications

- Bachelor's degree in any field
- 2-3 years of experience in a similar role
- Excellent written and verbal communication skills in English
- Good knowledge of MS Office and typing speed of at least 40 WPM
- Ability to work in a team setting and adapt to changes quickly
- Good problem-solving skills and attention to detail

📌 Senior Associate – Non Voice Process (Kochi)
🏢 Poonik Technology Private
📍 Kochi