The job roles and responsibilities are,

➢ Respond to customer inquiries via chat and email in a timely and professional manner ➢ Provide expert guidance and support to chat, email and whatsapp support agents ➢ Resolve complex customer inquiries and escalations ➢ Develop and maintain knowledge base articles and resources ➢ Conduct training sessions for new and existing team members ➢ Analyse support trends and provide recommendations for process improvements ➢ Stay updated with industry trends, best practices, and regulations.

➢ Collaborate with stakeholders to identify areas for improvement and implement solutions.

➢ Collaborate with other departments to ensure a seamless customer experience ➢ Ensure compliance with company policies and procedures.

➢ Participate in meetings, workshops, and training sessions as required.

➢ Maintain accurate documentation and records related to the subject matter





Requirements

Years of Experience: 2 - 5 years The candidate should have the below skill sets, ➤ Excellent communication and presentation skills ➤ Strong phone contact handling skills and active listening ➤ Ability to multitask, prioritise, and manage time effectively ➤ Ability to work under pressure ➤ Proven customer support experience or experience as a Client Service Representative ➤ Track record of over-achieving quota ➤ Excellent communication and presentation skills.

➤ Excellent analytical skills

Benefits

We offer

Outstanding work environment and friendly team culture

Competitive Pay

Cab Facilities.

Medical Insurance

- Incentives

These vacancies are urgent. Immediate Interviews. !

📌 Senior Associate Customer Experience - What's App (Chennai)
🏢 Foodhub
📍 Chennai