Manage the Operational Delivery , Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions, Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities Essential Functions This position is responsible for Utilities Operations outsourced to EXL.

Key responsibilities include: Lead and manage Utilities operations outsourced to EXL

Ensure consistent service delivery in a consultative and solutions-based capacity

Negotiating and finalizing SLA’s with the Client - contract negotiation

Establishing a review/ reporting mechanism with the Client

Should have the ability to pre-empt potential issues and take proactive measures to address them

Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs

Provide guidance,



supervision and review to Utilities operational teams to ensure that job responsibilities are met and are in line with Client’s and EXL’s goals and objectives Develop and manage strong independent relationships with clients at senior positions

Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output Lead and coach the team to recruit and retain high caliber staff

Provide coaching, guidance and support, set career development plans to assist employees to reach their full potential through the Performance Management process Review the progress of attrition action plans and check effectiveness This job may involve some international travel for client meeting and due-diligence & migration of new processes. Hence, the candidate must possess a valid passport.

📌 Senior Assistant Vice President (Pune)
🏢 EXL
📍 Pune