Job Title

Senior Amazon Marketplace Operations Manager

Reporting To

Amazon Business Head

Location

Neb Sarai, South Delhi (On-site)

Role Objective

Support the Amazon Business Head by independently managing the day-to-day operations of SOFTSPUN's Amazon marketplace business, ensuring smooth execution across catalogue management, inventory coordination, account health, product launches, reporting and cross-functional follow-up.

This is an execution-focused role and does not involve ownership of Amazon advertising strategy, which is managed by the internal advertising team.

Key Responsibilities1.

Marketplace

Operations

Ensure smooth day-to-day running of the Amazon account.

Monitor Account Health, Voice of Customer and Performance Notifications.

Resolve listing suppression and stranded inventory issues.

Track reimbursements and Amazon claims.

Monitor policy changes and ensure compliance.

2.

Catalogue

Management

Create new ASINs.

Update existing listings.

Coordinate image uploads.

Upload A+ Content.

Update Brand Store.

Improve catalogue quality.

Resolve listing errors and variation issues.

3.

Inventory

Planning

Daily inventory monitoring.

Identify fast and slow moving SKUs.

Coordinate replenishment with Production and Warehouse.

Prevent stock-outs.

Track ageing inventory.

Monitor FBA inventory levels.

4.

New Product Launch

Support

Coordinate product launches.

Ensure all content is ready before launch.

Verify catalogue accuracy.

Monitor launch performance.

Coordinate inventory availability.

- Sales & Operations Coordination

Coordinate with

Production

Warehouse

Dispatch

Accounts

Customer Service

Advertising Team

Follow up until tasks are completed.

6.

Amazon Advertising

Coordination

Work closely with the Ads team.





Share inventory updates.

Inform Ads team about launches.

Pause campaigns when inventory is low.

Review weekly advertising reports.

- Reporting & MIS

Prepare daily and weekly reports on:

Sales

Inventory

Top Sellers

Slow Movers

Buy Box %

Account Health

Returns

Customer Ratings

Voice of Customer

Listing Suppressions

Stock-outs

Competitor Pricing

8.

Customer

Experience

Monitor

Reviews

Negative feedback

Return reasons

Customer complaints

Product quality issues

Coordinate with relevant teams to resolve root causes.

9.

Competitor

Monitoring

Track competitor

Pricing

Promotions

New launches

Best Sellers

Ratings

Reviews

Recommend action plans to the Amazon Business Head.

Key Performance Indicators (KPIs)

Zero listing suppressions pending beyond 24 hours.

Stock-out percentage.

FBA inventory health.

Catalogue quality score.

Buy Box percentage.

New listing turnaround time.

Account Health Rating.

Returns and customer complaint trends.

Timely completion of assigned projects.

Accuracy of daily and weekly MIS.

Desired Candidate

3–6 years of Amazon Seller Central experience.

Strong knowledge of Amazon catalogue management.

Experience handling FBA inventory.

Understanding of Amazon account health and policies.

Good Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, basic reporting).

Excellent follow-up and coordination skills.





Detail-oriented and highly organised.

Able to manage multiple tasks simultaneously.

Compensation

CTC: ₹8–12 lakh per annum

Why Join SOFTSPUN?

Work with one of India's leading microfiber brands.

Learn directly from an experienced Amazon leadership team.

Prospect to manage a large and growing marketplace operation.

Excellent long-term career growth within the organisation.

How to Apply

Interested candidates should email their application to [email protected] with the subject:

Application – Senior Amazon Marketplace Operations Manager

Please include the following information:

Updated Resume (PDF)

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period / Earliest Joining Date

Current Residence

Approximate One-way Travel Time to Neb Sarai, South Delhi

Total Years of Amazon Seller Central Experience

Approximate Annual Amazon GMV Managed

Number of ASINs Managed

Approximate Monthly Amazon Advertising Budget Coordinated (if applicable)

Experience with FBA Inventory Management (Yes/No)

Experience with Catalogue Creation & Listing Optimisation (Yes/No)

Experience with A+ Content & Brand Store (Yes/No)

Experience with Amazon Account Health & Policy Compliance (Yes/No)

Experience with Helium 10, DataHawk or similar marketplace tools (if any)

Excel proficiency (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Dashboards)

Team size worked with or coordinated

Briefly describe your three biggest achievements in your current or previous role (include measurable results wherever possible).

Only candidates with hands-on Amazon Seller Central experience and strong marketplace operations knowledge will be shortlisted.

📌 Senior Amazon Marketplace Operations Manager (Chennai)
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