Scality Storage Engineer Exp range - 5- 14 yrs Location - Bangalore Key Responsibilities Resolve customer s issues via the telephone email or remote sessions Reproduce issues in-house and responding back in a timely manner Regular follow ups with customers with recommendations updates and action plans Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures Leverage internal technical expertise including peers mentors knowledge base community forums and other internal tools to provide the most effective solutions to customer issues Collaborate with other CoE HW teams in diagnosing and isolating the cause of complex issues Provide consulting support in his her area of expertise Maintain quality on case documentation SLA timeframes and operational metrics Performs within the Productivity Measure of the team scorecard Incident Management Resolve single and cross technology incidents independently Lead the team members to resolve complex or cross technology incidents Escalation Management Identify manage and lead technical escalations Participate in formal Escalation when required to support escalation especially during crisis Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team technology area Perform Trend and Root cause analysis Change Management Implementation Independently prepare review implement rollback and test plan for change records Perform risk and impact analysis for changes May lead or participate in a Change Advisory Board Patch and Security Management Apply patch and security changes per policy Proactively monitor the environment for patch compliance Analyze patches for compatibility with each customer or internal infrastructure environment Configuration Management Ensure Configuration Management Database CMDB entries are complete and accurate Must Have Technical knowledge on Object File Block storage with cloud data management solutions - Installing Configuring Troubleshooting of at least 2 of the storage skills Scality DDN Storage GPFS Luster Qumulo object storage with linux Positive Knowledge on Parallel Distributed file system Firmware and management experience on above Storage Basic Operating Systems Knowledge - Install configure administration and troubleshoot RHEL SUSE as Bare-Metal OS as VMs on Hypervisors Knowledge on SAN NAS technologies Ethernet iSCSI FC FCOE Performed routine Performance Analysis Capacity analysis security audit analysis reports to customer for necessary planned changes Troubleshooting performance related issues on HW and Operating system Working knowledge on AIX Redhat CentOS SUSE Linux and HP UX Should be ready to work in 24x7 rotational shifts and on weekends Valuable written and verbal communication skills Mandatory Zeal for going the extra mile to solve customer issues Complex troubleshooting experience and Logical Problem-solving approach Ability to work in a Solution environment collaborating across Technology Teams Good to have Certification on any of the Scality DDN Storage GPFS Luster Operating Systems Knowledge - administration and support on Linux VMware Windows HyperV Linux Microsoft VMware VCP or equivalent experience certification will be an added advantage Tools Knowledge on ServiceNow Must achieve excellent customer satisfaction Take ownership and work with high productivity and efficiency Support other team members and seek their advice to make decisions on complex issues Deliver trainings when required What you need to bring Bachelor s degree in Engineering or Equivalent Experience Minimum 6-7 years of experience in Storage Backup administration support Should possess strong knowledge of Object Block File Storage technology and good understanding of Parallel distributed file system Additionally other domains such as storage SAN networking database Relevant certification on the latest track like Scality DDN Storage GPFS Luster will be an added advantage Flexible to work in 24X7 support environment ITIL certification is an added advantage