Looking for a seasoned SuccessFactors Lead Consultant to lead the day-to-day support, operations, maintenance, and continuous improvement of SAP SuccessFactors solutions for our client.

Responsibilities

- Solution Ownership & Governance

- Oversee the solutioning and working of the Consultants managing the SAP SuccessFactors landscape in the support environment.
- Oversee the overall maintenance of solution architecture across key modules such as Employee Central, Performance & Goals, Compensation, Recruiting, Onboarding, and Learning.
- Ensure alignment of system configurations and enhancements with business processes and global HR policies.
- Define and enforce governance frameworks, design standards, and change management procedures.

2. Support & Incident Management
- Collaborate with Support Consultants for day-to-day operations.
- Provide expert-level guidance and resolution for complex incidents, problems, and service requests escalated by the L1/L2 support teams.
- Coordinate with L3 functional consultants for root cause analysis of recurring issues and implement preventive actions.

3. Release & Change Management
- Oversee quarterly release reviews, impact assessments, and regression testing planning for SuccessFactors updates.
- Evaluate new features, innovations, and deprecations in SAP SuccessFactors release notes, advising on adoption strategy.
- Ensure smooth deployment of configuration changes, patches, and integrations into production.

4. Continuous Improvement
- Partner with HR and IT stakeholders to identify enhancements, process optimizations, and automation opportunities.
- Drive system upgrades, module expansions, and UX improvements using SAP best practices.
- Manage mini-projects or enhancements related to new functionalities, integrations, or compliance requirements.

5. Leadership & Collaboration




- Provide functional leadership to SuccessFactors support consultants and technical teams.
- Collaborate with HR business owners, IT teams, Info Security, Data Privacy, Auditors and external vendors to ensure SLA adherence and system reliability.
- Mentor and guide junior consultants in technical and functional troubleshooting

Desired Skills and Qualifications

· 8 years of overall SAP HR / HCM experience, including 5 years in SAP SuccessFactors.

· Should have minimum 2 E2E implementations in SuccessFactors. E2E Implementation should be a greenfield project with multiple modules of SuccessFactors being implemented and having geographic spread of 30 countries.

· Should have handled minimum 3 SuccessFactors support projects with client having a large geographic spread. Exposure to clients with geographic spread which includes Asia, Americas and Europe.

· Employee Central technical skillset is mandatory and should have worked on all sub modules/features in Employee Central. Should have Time Off Implementation experience across multiple geographies.

· Expected to have in-dept process knowledge of other modules like Recruiting, Onboarding and PMGM.

· Should have worked on Employee Central Integrations etc to various systems. Deep understanding of SuccessFactors architecture, data model, and integrations (via CPI, Integration Center, APIs).

· Experience managing quarterly releases, change control, and test cycles.

· Excellent analytical, problem-solving, and stakeholder management skills.

· Robust communication and leadership abilities, with experience managing offshore/onshore support teams.

Nice to have skills:

- SuccessFactors Associate Level Certification in Employee Central. Additional modules certification would be an added advantage.
- Experience managing multi-country landscapes and localization requirements

📌 Sap Success Factors (Mumbai)
🏢 Ensoft Consulting Pte
📍 Mumbai