Job Title

SAP MM Consultant – Production Support (P1/P2 Tickets)

Job Location - Remote

Experience: 6–10 Years

Job Summary

We are looking for an experienced SAP MM Consultant to provide production support for critical business operations and handle P1 and P2 priority incidents . The role requires strong functional expertise in SAP Materials Management (MM) , with the ability to analyze, troubleshoot, and resolve high-priority issues within SLA timelines.

The consultant will work closely with business users, cross-functional teams, and technical teams to ensure smooth functioning of procurement, inventory, and quality processes in the SAP setting.

Key Responsibilities

Production Support & Incident Management

- Handle P1 and P2 priority tickets related to SAP MM modules.
- Ensure timely resolution of incidents in line with agreed SLA/KPI targets .
- Perform root cause analysis (RCA) for recurring production issues and propose preventive actions.
- Coordinate with ABAP, BASIS, integration, and business teams for issue resolution.
- Support ticket triage, impact assessment, prioritization, and escalation management .

SAP MM Functional Support

- Provide support for procurement and inventory management processes including:
- Purchase Requisition
- Purchase Order
- Goods Receipt / Goods Issue




- Invoice Verification
- Vendor Master
- Material Master
- Inventory Management
- Stock Transfers
- Subcontracting and Consignment processes
- Analyze and resolve issues related to pricing, account determination, and release strategies .
- Support integration points between MM and FI/SD/PP modules .

Configuration & Process Support

- Analyze business requirements and perform minor configuration changes where applicable.
- Support testing and validation of fixes, enhancements, and transport movements.
- Work with development teams for functional specifications, defect analysis, and custom enhancement support .

Documentation & Compliance

- Prepare and maintain incident resolution documents, RCA reports, and knowledge articles .
- Follow ITIL-based incident, problem, and change management processes .
- Ensure business process continuity and compliance with organizational standards.

Required Skills

- 6–10 years of experience in SAP MM functional consulting/support
- Strong experience in production support and handling P1/P2 tickets
- Good knowledge of SAP MM processes :
- Procurement
- Inventory Management
- Invoice Verification
- Material Master and Vendor Master

📌 Sap Materials Management Consultant (India)
🏢 Syntax
📍 India