We are looking for an experienced SAP CRM Functional Consultant with expertise in design, configuration, implementation, and support for SAP CRM 6.X/7.X. The ideal candidate should have hands-on experience in end-to-end CRM implementations, business process blueprinting, and client handling.

Responsibilities:

- Design, configure, implement, and support SAP CRM solutions.
- Lead end-to-end SAP CRM implementations and provide post-go-live support.
- Work on SAP CRM Service modules, including Service Level Agreements, Contracts, Service Order Management, Service Resource Management, Complaint Returns Management, and E-Service.
- Implement CRM solutions for CIC/Win-Client scenarios.
- Prepare business process blueprints and architect solutions integrating SAP CRM with SAP R/3.
- Gather business requirements, create functional specifications, and handle client interactions.
- Implement Telemarketing, Telesales, Marketing, Contract Management, and Campaign Management solutions in SAP CRM.
- Provide technical training and guidance to the project team.
- Ensure adherence to best practices in software development (CMM,



ISO standards).
- Work within SDLC methodologies to ensure seamless project execution.
- Collaborate with onsite teams and provide functional expertise in SAP CRM processes.
- Act as a proactive consultant, offering innovative solutions and improvements.

Requirements:

- Robust hands-on experience in SAP CRM design, configuration, and implementation.
- End-to-end SAP CRM implementation experience is a must.
- Expertise in CRM Service, Telemarketing, Telesales, Marketing, and Campaign Management.
- Experience in business process blueprinting and solution architecture.
- Strong client handling and team coordination skills.
- Sound technical training abilities and knowledge of best practices in software development.
- Excellent communication, problem-solving, and analytical skills.
- Smart, innovative, and proactive approach to work.

If you are looking for an exciting opportunity to work on cutting-edge SAP CRM projects, apply now!

📌 Sap Crm Functional Consultant (Gurugram)
🏢 Valuewing Consultancy Services Private
📍 Gurugram