Description:

- In the area of service delivery, you will be responsible for delivery of global SAP Access Services with ownership and accountability, this includes delivery of ongoing IT and/or Business Projects, apart from regular baseline support and enhancement activities, special focus on S/4 HANA authorizations including FIORI

- Accountability for delivery of a global service or part of a global service delivered across all regions or certain specific regions, reporting to the Service Owner

- You will be the point of Contact and representative of the Service and team that provides the service
- The role has a matrix reporting relationship with Functional Manager for Service-related responsibilities and Team Head for local, people management & development activities

- Key for you is to understand of customer expectations and impact of service issues

- Maintain valuable relationship and manage expectations of the Customers while being able to deliver agreed expectations

- Collaborating relationship with other team managers and staff, located inside as well as outside the Centre

- You will be responsible for Work planning, Resource allocation and Effective reporting of the Service and the team on an ongoing basis

- Working with Service Provider resources and Third-Party vendors, required to deliver the service where relevant

- Contributing to developing the local strategy and help execute the strategy for delivering a service in alignment with the global IT strategy from the Centre, builds commitment to strategic direction

- Responsibility to provide SAP user-based license measurement for both, SAP initiated measurement and internal recharging, and also for selection, hiring, development and retention of talent





- Facilitating and developing team members to work effectively as part of the Global team

- You will be conducting timely performance reviews, training need assessments, IDPs, etc and ensuring completion of development targets for teams and/or re-evaluation from time-to-time as required

- Responsibility for retaining key talent, knowledge management and performance management of under performers
- To ensure alignment of team-members to the Global teams and build a motivated, high performing team

- Also to ensure process adherence and Compliance to clients procedures & policies, and you must have the ability to think, plan and execute within defined policies and objectives

- Additionally, you will be responsible for defining new processes, standards, addressing process gaps and modifying existing processes depending on the needs of the service

- You should have ability to deal with process exceptions effectively – showing flexibility, good judgement, service orientation and risk management

- Also, Identifying opportunities for process improvement, harmonization and Globalization

Qualifications

- You must have a degree or equivalent from a reputed institute

- Certification in SAP Access, Security & Authorization technology or process area would be preferred

- You should have overall 8-12 years of relevant IT experience working with reputed companies

- Also, a must is to have 3-5+ years of experience in people management

- Experience in managing offshore teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations etc

- Also, experience in working in a matrix organization and managing medium to large scale offshore development Centre / projects

📌 SAP Access Operations Lead/Manager (Kolkata)
🏢 Talent Vidas
📍 Kolkata