Key Responsibilities

- Provide technical leadership and guidance for SERVICEMAX implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development.

- Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers.

- Provide the necessary guidance to estimate user stories.

- Clarify any ambiguity with the user story requirements and baseline the estimation.

- Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams.

- Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.

- Working with customers to analyze and resolve Salesforce and SERVICEMAX product related issues/requirements.

- Participate in the full software development life cycle from technical design to development, testing and deployment.

- Design and develop solutions that best leverage the SERVICEMAX features to support critical business functions and meet project objectives, business requirements and customer goals.

- Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.





- Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation.

- Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.

- Provide thought & technology leadership on Field Service Management to customer &
- Practice.

Qualifications, Experience &

- Specialist Skills

- Excellent understanding of Field Service business Workforce Management, Asset Service Management, Warranty &
- Service Contract Management.

- Salesforce Platform Architecture expertise.

- Excellent knowledge of SERVICEMAX Configuration &

- Customization.

- Solid SFDC Development Experience on both Classic (Apex, Visual Force, SOQL, SOSL) and Lightning (Aura) required.

- Integration skills.

- 7+ years IT/FSM/SFDC experience preferable.

- Minimum 3 years of experience as Salesforce Technical Architect.

- Minimum 2 years' experience on SERVICEMAX Configuration, architecture and development.

- Experience with multiple Field Service Management products will be an added advantage.

- Experience in Lightning Web Components (LWC) development will be added advantage.

📌 Salesforce ServiceMax Support Lead (Bengaluru)
🏢 Optimum Solutions
📍 Bengaluru