Job Title: Salesforce Security BA / Program & Operating Model Analyst

Location: Chennai / Hyderabad

Work Mode: Hybrid

Experience: 5+ Years

Job Summary We are seeking a Salesforce Security BA / Program & Operating Model Analyst with a solid blend of business analysis, program coordination, governance, documentation, and technology operating model experience.

This is not a traditional requirements-gathering Business Analyst role . The ideal candidate will support the Salesforce Security Monitoring program by documenting, organizing, operationalizing, and driving governance initiatives while collaborating with cross-functional stakeholders.

Key Responsibilities

- Document monitoring taxonomies and detection catalogs defined by project stakeholders.
- Create and maintain monitoring repositories, inventories, and program documentation.
- Develop playbooks, runbooks, standard operating procedures (SOPs), and supporting documentation.
- Document governance decisions, ownership structures, escalation models, and operating model definitions.
- Prepare executive-level presentations, planning materials, and roadmap documentation.
- Organize and maintain reusable security monitoring assets and documentation.
- Support workshops and capture outputs from architecture, cybersecurity, and monitoring discussions.




- Facilitate communication, review, and socialization of program deliverables across stakeholders.
- Assist in documenting future-state monitoring recommendations and roadmap planning activities.

Required Skills

- 5+ years of experience in Business Analysis, Program Coordination, or PMO support.
- Experience in governance documentation, operating models, and process documentation.
- Strong expertise in creating playbooks, runbooks, SOPs, and executive presentations.
- Experience working with cross-functional teams including Cybersecurity, Enterprise Architecture, and Technology stakeholders.
- Knowledge of Salesforce platform and Salesforce Security Monitoring concepts.
- Excellent documentation, communication, and stakeholder management skills.
- Experience with collaboration and documentation tools such as Confluence, Jira, Microsoft Office (Word, Excel, PowerPoint), and SharePoint.

Preferred Skills

- Exposure to Cybersecurity or Security Operations.
- Understanding of security monitoring concepts, detection catalogs, and monitoring taxonomies.
- Familiarity with technology operating models and governance frameworks.
- Experience working in Agile environments.

📌 Salesforce Security BA (Chennai)
🏢 Cortex Consultants
📍 Chennai