We are looking for a remote Salesforce Commerce Cloud (SFCC) Operations Specialist to manage the day-to-day operational activities of our ECommerce platform. The ideal candidate will ensure smooth platform operations, support production activities, coordinate releases, monitor system health, and work closely with internal teams to maintain a stable and reliable online shopping experience. This is a fully remote position.

The candidate should be self-motivated, organized, and able to communicate effectively with distributed teams across different time zones. Responsibilities:

Perform daily operational support for the Salesforce Commerce Cloud (SFCC) platform

Monitor website health, scheduled jobs, and production environments

Execute operational tasks such as cache management, replication, and job monitoring

Coordinate application deployments and release activities with development and QA teams

Investigate, troubleshoot, and resolve production issues, escalating when necessary

Support business users with product launches, promotions, and content publishing

Monitor system alerts and respond promptly to operational incidents

Track and manage support tickets using tools such as Jira or ServiceNow





Maintain operational documentation, runbooks, and standard operating procedures

Perform post-deployment validation and ensure successful release completion

Identify opportunities to improve operational efficiency through process improvements and automation

Communicate regularly with remote team members and provide timely status updates Requirements:

2+ years of experience supporting Salesforce Commerce Cloud (SFCC/B2C Commerce)

Hands-on experience with SFCC Business Manager

Understanding of replication, code deployment, and job scheduling in SFCC

Experience with ticketing systems such as Jira or ServiceNow

Knowledge of HTML, CSS, JavaScript, Git, and REST APIs is an advantage

Strong analytical and troubleshooting skills

Ability to work independently in a remote environment with minimal supervision

Robust time management and organizational skills

Experience supporting production ECommerce environments

Familiarity with CI/CD pipelines and release management processes

Knowledge of monitoring and logging tools

Understanding of the end-to-end ECommerce order lifecycle

📌 Salesforce Commerce Cloud Operations Specialist (Remote) (India)
🏢 CHARLES u0026 KEITH GROUP
📍 India