Position : Salesforce Architect - Loyalty Management

Employment Type : Full-Time

Experience : 12 - 15 Years

Location : Chennai / Bangalore (Onsite)

Notice Period : Immediate Joiners Only

Mandatory : Previous MNC Experience Required

Key Responsibilities :

- Design and implement Salesforce Loyalty Management solutions aligned with business and customer engagement objectives.
- Architect scalable loyalty and customer engagement solutions using Salesforce Loyalty Management.
- Configure loyalty programs, campaigns, promotions, rewards, and member engagement initiatives.
- Develop member enrollment, lifecycle management, and loyalty administration capabilities.
- Customize loyalty experiences to meet evolving customer and business requirements.
- Integrate Salesforce Loyalty Management with Salesforce CRM, Data Cloud, Marketing Cloud, and enterprise applications.
- Develop enterprise integrations using REST APIs, MuleSoft, Platform Events, Web Services, and Event-Driven Architecture.
- Build scalable Salesforce solutions using Apex, SOQL, Platform Events, and Salesforce best practices.
- Implement customer segmentation, loyalty analytics, Customer 360, and data-driven engagement strategies.
- Ensure high data quality, governance, and seamless customer experience across loyalty platforms.
- Lead solution architecture, technical design, code reviews, and enterprise implementation activities.
- Collaborate with business, functional, and technical teams to deliver scalable Salesforce solutions.




- Provide technical leadership, mentoring, and support throughout the project lifecycle.

Required Skills &

Qualifications :

- 12 - 15 years of Salesforce Architecture experience with expertise in Salesforce Loyalty Management.
- Strong hands-on experience in Loyalty Programs, Member Management, Tiers & Benefits, Promotions, and Rewards Management.
- Expertise in Voucher Management, Points Accrual & Redemption, Transaction Journals, and Loyalty Rules Processing.
- Strong experience with Salesforce Loyalty Management, Salesforce CRM, Salesforce Data Cloud (Data 360), and Marketing Cloud.
- Hands-on expertise in Apex, SOQL, Platform Events, REST APIs, MuleSoft, Web Services, and Event-Driven Architecture.
- Experience integrating Salesforce platforms with enterprise applications and third-party systems.
- Solid understanding of Customer 360, customer engagement, loyalty ecosystems, customer segmentation, and loyalty analytics.
- Experience implementing enterprise-scale loyalty programs within Financial Services or customer loyalty domains.
- Excellent solution architecture, stakeholder management, problem-solving, and technical leadership skills.

Preferred Certifications :

- Salesforce Loyalty Management Accreditation/Certification.
- Salesforce Administrator Certification.
- Salesforce Platform Developer Certification.
- Salesforce Data Cloud Certification.
- Salesforce Marketing Cloud Certification.

📌 Salesforce Architect - Loyalty Management (India)
🏢 Career Infosystem
📍 India