Hiring for Salesforce TechOps Engineer Exp Range: 7-9 Yrs (Please don't apply for this position if you have less exp)

Notice Period: Max 45 Days

Work Location: Mumbai (Work from office) We are looking for Salesforce TechOps engineer who will provide technical support

Should understand system interactions

Coding valuable to have SALESFORCE TECHOPS ENGINEER

Experience: 7+ Years | Location: Mumbai| Role Overview

Manage operational stability, availability, performance, governance and production support of the Salesforce platform. Drive incident resolution, release coordination, user administration, integration monitoring and continuous improvement.

Key Responsibilities

- L2 production support for Salesforce applications and integrations.
- Monitor platform health, availability and performance.
- Troubleshoot incidents, perform RCA and ensure SLA adherence.
- Manage users, roles, profiles, permission sets and security access.
- Configure objects, fields, Flows, reports and dashboards.




- Support releases, deployments, change management and post-release validation.
- Monitor APIs, batch jobs and integrations; resolve synchronization issues.
- Maintain SOPs, runbooks, audit compliance and access reviews.

Required Skills

- 7+ years IT experience with strong Salesforce Administration & Support background.
- Expertise in Sales Cloud, Service Cloud, Salesforce Flow, Reports & Dashboards.
- Knowledge of Salesforce security model, data management and platform architecture.
- Experience in Incident, Problem, Change and Release Management.
- Understanding of REST/SOAP APIs, SSO, OAuth and enterprise integrations.
- Familiarity with Jira/Azure DevOps, ServiceNow and Salesforce DevOps tools.

Preferred Certifications

Salesforce Administrator, Advanced Administrator, Platform App Builder.

📌 Salesforce Administrator (Navi Mumbai)
🏢 Kotak Mahindra Bank
📍 Navi Mumbai