Position: Sales Operation Specialist

Reports to: Director of Marketing

Location: Hyderabad / Vizag – Hybrid -WFO UK Shift: 2-11 PM IST Position Summary The Sales Operations Specialist plays a critical role in enhancing sales productivity and operational efficiency that will support the success of our commercial organization. This position is ideal for a detail-oriented professional with expertise in Salesforce.com and a passion for data-driven decision-making. In this role, you will ensure the seamless functionality of CRM systems, assist with streamlining workflows, and support cross-functional collaboration to drive organizational success.

Your contributions will directly impact revenue growth, forecast accuracy, and the overall effectiveness and productivity of the sales organization. Key Responsibilities

· Ensure accurate sales data in the salesforce.com CRM and alignment across systems.

· Develop and enforce Salesforce data governance protocols.

· Analyze sales data for trends, pipeline health, and KPIs.

· Monitor dashboards and produce weekly and monthly standardized reports for leadership insights on established KPIs.

· Train and onboard sales reps on Salesforce best practices.

· Maintain accurate sales forecasting models and pipeline tracking with salesforce.com.

· Track and report quota attainment and productivity metrics.

· Work with marketing, finance, and product teams to align Salesforce with business objectives.

· Document system changes and maintain standard work documents. Core Competencies





· Customer Centric o Consistently aware of how work product impacts customer value and experience and works with intensity to optimize customer value and experience. Able to identify barriers and inefficiencies impacting customer value.

· Effective Teamwork o Keen ability to collaborate with a diverse set of colleagues – often under pressure – to accomplish business objectives and deliver customer value. Able to identify – and correct – the issues degrading the success of teams.

· Personal Leadership o Consistently delivers high-quality individual results, and when problems are encountered, able to be self-reflective and identify new ways of working to accomplish individual objectives. Strong level of personal accountability. Invests time and energy into professional development. Routinely takes the initiative to solve challenges and capitalize on business opportunities.

· Planning and Organizing o Able to clearly identify the work that needs to be done and the order in which the work needs to be completed to generate the desired result. Consistently able to foresee challenges and barriers to success and then effectively develops – and implements – actions to accomplish objectives.

· Effective Communications o Able to organize thoughts to communicate to colleagues concisely and accurately and, as needed, management.



Oral and written communications are skilled and appropriate for the setting and the audience.

Company

Values

· Integrity o Doing the right thing – the first time. Honoring and keeping commitments.

· Intensity o Working with speed and focus to deliver the highest quality results – on time.

· Involvement o Embracing unique perspectives and treating others with dignity and respect.

· Innovation o Biased to improve processes and products to better serve customers and improve workflows.

Requirements Required Skills and Experience

· Bachelor’s degree in Business or Marketing.

· 5+ years of experience in sales operations or similar roles in life sciences.

· Advanced proficiency in Salesforce.com, including Sales Cloud and relevant integrations.

· Strong understanding of Salesforce automation tools (Flow, Process Builder, Apex triggers).

· Familiarity with third-party applications (e.g., HubSpot, Tableau).

· Excellent interpersonal skills to communicate effectively, interact, and work with individuals and groups.

· Proven ability to build relationships across numerous stakeholders including customers, sales, subject matter experts, and product management.

· Strong project management skills and ability to manage multiple priorities and projects at the same time with excellent attention to details.

· Strong analytical mind and proactive problem solver

· Advanced skills in excel or other analytical tools

· Experience in a biotechnology or life sciences environment is a strong plus.

📌 Sales Operation Specialist (Hyderabad)
🏢 XTGLOBAL INFOTECH
📍 Hyderabad