Sales Executive

Position

Sales Executive – Furniture & Home Solutions (In-Store)

Job Summary

We are looking for an energetic, customer-focused, and target-driven Sales Executive to join our showroom team. The ideal candidate will be the face of the brand on the showroom floor — welcoming walk-in customers, understanding their requirements, guiding them through our range of furniture and home solutions, and closing sales while delivering a warm and professional buying experience.

This role combines product knowledge, customer engagement, consultative selling, and coordination with the design and production teams to ensure every customer enjoys a seamless journey from first enquiry to final delivery.

Key Responsibilities

1. Customer Engagement & Showroom Sales

- Greet and assist walk-in customers on the showroom floor with a warm, professional approach.
- Understand each customer’s requirements, lifestyle, preferences, and budget.
- Actively guide customers through the showroom and recommend suitable products.
- Achieve and exceed individual and store sales targets.

1. Product Knowledge & Presentation

- Maintain in-depth knowledge of the full product range — sofas, recliners, beds, dining sets, chairs, furnishings, and accessories.
- Present and demonstrate products, highlighting features, materials, comfort, and craftsmanship.
- Stay updated on new arrivals, offers, pricing, and customisation capabilities.
- Confidently address customer questions on quality, durability, and value.

1. Customisation & Design Coordination

- Guide customers through customisation options such as fabric, colour, texture, finish, and configuration.
- Coordinate with the in-house interior design team for tailored solutions where required.
- Help customers visualise how products will suit their space and requirements.

1. Quotations,



Closing & Order Processing

- Prepare accurate quotations and clearly explain pricing, offers, and payment or finance options.
- Negotiate and close sales confidently while maintaining customer trust.
- Accurately record customer details and process orders in the billing system.
- Coordinate with billing, logistics, and production teams to confirm order details and timelines.

1. Follow-ups & Lead Management

- Follow up on leads, pending quotations, and previous enquiries to drive conversions.
- Maintain a record of prospective customers and enquiries for timely follow-up.
- Re-engage past visitors and customers to generate repeat and referral business.

1. Post-Sales Coordination & Customer Service

- Keep customers informed on order status, delivery schedules, and any changes.
- Handle post-sales queries and coordinate service or support requests promptly.
- Ensure every customer interaction ends in satisfaction and a positive brand impression.

1. Showroom Upkeep & Visual Presentation

- Ensure assigned display areas are clean, well-presented, and correctly tagged at all times.
- Support product displays and merchandising in line with brand standards.
- Report stock movement, display requirements, and product availability to the store team.

1. Reporting & Team Coordination

- Maintain records of enquiries, sales, and follow-ups, and share regular updates with the Store Manager.
- Work collaboratively with showroom colleagues, designers,



and the back-end team.
- Contribute to a positive, high-performing showroom workplace.

Required Skills
- Strong selling, persuasion, and negotiation skills.
- Excellent communication and interpersonal abilities.
- Customer-first attitude with the ability to build rapport quickly.
- Ability to understand customer needs and recommend suitable products and customisations.
- Good product presentation and demonstration skills.
- Well-organised, with the ability to manage multiple customers and follow-ups.
- Fluency in English, Hindi, and Marathi (preferred for the local market).

Systems & Tools Knowledge
- Basic computer literacy.
- Billing / POS systems.
- CRM or lead-tracking tools (preferred).
- Microsoft Excel
- WhatsApp Business and digital communication tools

Qualifications
- 12th pass; Graduate in any discipline preferred.
- 1–4 years of experience in retail sales — preferably furniture, interiors, home dcor, or a related premium/lifestyle category.
- Freshers with strong communication skills and a customer-focused attitude may also be considered.

Key Attributes
- Confident, personable, and well-presented.
- Target-driven and self-motivated.
- Customer-centric approach.
- Proactive, energetic, and solution-oriented.
- Reliable team player with strong interpersonal skills.
- Willing to work weekends and holidays as per retail schedules.

Performance Indicators (KPIs)
- Achievement of monthly and quarterly sales targets.
- Lead-to-sale conversion rate.
- Customer satisfaction and quality of service.
- Accuracy of quotations and order processing.
- Effectiveness of follow-ups and repeat/referral business generated.
- Upkeep and presentation of assigned showroom areas.
- Coordination between sales, design, and production teams.

📌 Sales Executive (Pune)
🏢 Minthomez Retail India
📍 Pune